Timesheets by Tempo - Jira Time Tracking

Update - 20/05/2018 Looks like the Tempo team have really pulled things together after the upgrade fiasco from last year. The tool is now meeting my needs again, and no complaints about functionality, performance is good enough etc. The value that this adds to my team workflow is huge. --- The new version of tempo is a complete and utter disaster. I face the choice to either re-train my team to use a broken tool, while scrambling to get the information I need out in time to complete billing cycle or look for alternatives. I would recommend that anyone looking into time tracking for Jira look elsewhere. Feedback to response from David Wilkie 06/07: David, from the overwhelming feedback on this board it is clear that the perception of the system after the move to tempo cloud infrastructure is consistently negative. It is very annoying when you attempt to push the responsibility back on your customers for logging support issues. I would respond much more positively to a message from Tempo that goes: "Customers, we were forced into this migration by Atlassian, we screwed up when we implemented it, and we accept responsibility and working to fix and here is the plan" The root of the problem appears to be that you performed a full rewrite with different functionality and the migration to cloud in a single step, without properly testing the new behaviour with your users and verifying that you have a viable baseline of functionality in place in new version. The main issues I have fall in the following categories: Missing functionality or areas where the alternatives are suffer from major usability challenges: The lack of the global tracker widget. The alternative of dashboard based trackers is horrible to use (performance and cost of context switching) in practical terms has resulted that as a whole team we have to spend a significant amount of time to manually go back to ensure that time is track correctly. --> This was the killer feature that sold us on tempo originally Performance: The ad-on performance is terrible after migration across the board and results in lost time every time we open an issue in jira, or need to start tracking time etc. New functionality lacking features that we depended on: Reports filtering by component (now added) The effort required to adapt to the changes: It cost me 6-7 hours of unplanned time spent to figure out how to get the required information from tempo reports that i need to close out my month end. The change to the new system has already cost me many lost billable hours across my team. I simply don't have the time or patience to chase issues through your support system. For now I'm unable to switch Timesheets subscription to something else but as soon as I can identify a credible alternative I will do so. In the mean time I'm cancelling our evaluation of Tempo planner because I've lost trust in Tempo. Note that this is so sad because until the migration Tempo was brilliant , so much so that I actively went around to my customers showing it off and encouraging them to use it.

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  Tempo Software

  Hi Renier,

  Truly value your opinion. Would love to win you over in the upcoming weeks

  Our plan for these coming weeks is to commit our efforts to ensuring that we bring back the Tempo experience that you are expecting from us.

  We started Tempo because we were not satisfied with what we saw in the market for getting our job done. We know you have come to rely on us for getting your job done

  We are working tirelessly to make things better and improve the customer experience.

  Petur Agustsson

  Chief Customer Officer, Tempo

How can you call a negative review "support"? Your product used to add great value to our business. Now you have removed the key functionality that our daily routines depended on. Now your product is close to useless to us. The decisions you have taken with both your product and your user's feedback are very strange. I really hope you take some time to think this through. I still do hope that you listen to this feedback and restore some of the features that many of your customers depended on.

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  Tempo Software

  *** UPDATE ***

  Hi Jonas,

  Since the posting of your review, there have been significant improvements to Tempo Timesheets. We encourage you to let us know what you think of the latest features by posting a new review.

  Additionally, we have created a new Tempo Idea Portal where users can submit ideas, feature requests, and have their voices heard. All ideas are assigned a status by the product team - to learn more, please refer here.

  Thank you,

  Amanda Bouharevich

  Customer Success Manager

  ###################################################

  Hi Jonas,

  We have heard you and continue to hear you loud and clear. We understand your frustration with the current lack of features which you have come to value in your workflows.You can rest assured that our teams are working tirelessly to match the performance you have come to expect from Tempo and surpass it in the coming weeks and months.We do not, however, feel this is the appropriate channel to raise the issues you have brought forward. Our support team remains ready, as ever, to help in any way and suggest workarounds that can help you achieve your goals during this transition phase.

  You can find more information about our product, its status and upcoming features at https://support.tempo.io/hc/en-us/articles/115006625567

  Petur Agustsson

  Chief Customer Officer

We've been using Tempo Timesheets for many years now and it's been fairly reliable and easy to use. The reporting feature is really nice and easy to use. You can drill down by account, user, project, and other items. Setup is fairly easy to understand and Tempo has lots of documentation.

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  Tempo Software

  Hello Dusty,

  Thank you very much for your feedback on our Timesheet app

  We're delighted to hear that from an old customer such as yourself. We strive to provide a good experience to our users, so we put a lot of effort into creating documentation and developing a powerful yet easy-to-use tool. We're glad to see that you could find great value in it.

  We’re committed to continuous improvement and would like to invite you to share any further suggestions or thoughts by reaching out via our Support Portal. We’re here to listen and improve!

  Best,
  Kathryn
  Product Manager (Timesheets)

I have always used and recommended Tempo Timesheets. However, recently they have had to do a rewrite, due to Atlassian changes and it's been a difficult process for them. Atlassian has these forced changes to be implemented by some time this year. In my opinion, its unfortunate that Tempo elected not to allow us to choose whether or not we use the old or new version before the new version is fully ready. A month ago it definitely was not fully ready. But, as much as I have a dim view of that, I have to say that the support I received from Tempo about these issues has been great. They told me that the new Tempo will be feature complete compared to the old one my "mid-summer", and they have demonstrated that they are on track with this by continually rolling out the necessary improvements. The new version does work (though at least one important Jira feature (Time spent on the Burndownchart )is not yet re-enabled). That combined with the good support means to me that the product is worthy of a good rating, and you just need to be aware of the short term limitations. I look forwards to updating my review to 4/4 in mid-summer.

We have been using Jira and Tempo Timesheets for nearly 10 years starting on premise and now cloud. Having seen all the reviews and read all the negative comments, i'm not sure Tempo realise the mission critical nature of using their products. We run all our projects, timesheets and planning and eventual billing process, and now it is all broke. YOU CANNOT take away what you describe as odd features from a product to force an upgrade to a more advanced PLANNER product. If PLANNER was indeed a massive step up from TIMESHEETS then the functionality and need to upgrade would be inevitable, but because sales of PLANNER are not where you want them to be then you are trying to force the need to warrant selfishly you're own gain at the cost of loyalty. We will be seeking other options and formulating a plan to move away from TEMPO. I suggest you drink you're own champagne and use your own product to better it, try JIRA to define your test scripts to ensure quality. I have never seen more lame excuses for such a massive f....up, if you had spent as much time thinking about your customers ahead of this you would still have a great product. Please dont reply with an equally patronizing list of excuses and tell me to speak with support. Dean Wood SVP Delivery - BOA EUAF

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  Tempo Software

  Thank you for being a loyal customer and for the candid review. We surely realise how mission critical Tempo and JIRA. Our task was to move the product to new technology and perform complex migration from the legacy plugin framework. It is our responsibility to make it right for our customers and we are working around the clock to make the new version meet the needs of our customers and at the same time ensure the reliability of our services. We will not rest until our customers are more than pleased with the new version. You can monitor the reliability of our services in real time here: http://status.tempo.io/ and for status on the new product you can visit this page that includes status on features as well as useful resources such as webinar recordings: https://support.tempo.io/hc/en-us/articles/115006625567-Product-Status-Page

  There were many cases where we could have done better, most of which we have already addressed. At the same time, we are bringing a much more powerful product than was previously possible. We fully sympathise for the disruption this has caused many of our most loyal customers that have been relying on our products for years and I deeply apologise for any shortcomings on our behalf to meet your expectations. Rest assured, we have an incredibly ambitions team that will deliver a superior product than you had before. It does not happen overnight, but we have a clear path in front of us and are releasing every week major improvements. Something we simply could not do before in the old technology.

  We believe that the best way to meet the needs of our customers in the new environment is to offer separate add-ons for the different jobs our customers rely on Tempo for. By deciding not implementing the planning features into Timesheets, we can put more resources on making time-tracking better and that is what we are doing. It has everything to do with us offer a better product over the long term and nothing to do with short term sales of another product that is doing quite well. We like to reach out to customers that leave us a review. In some cases, we do not have contact details and direct them to support. It is simply the most effective way for us to address customer issues as fast as possible. If you or anyone reading this wants to get a direct access to the management, then you can email me directly at vidar@tempo.io.

  Sincerely,

  Vidar Svansson

  CPO