We have used Tempo here at intelliflo for at least the last 5 years and I have used it personally at other previous places. It has helped us track time and spending over multiple contractors or third party suppliers with ease as we can truly understand where time was spent against tickets. It is incredibly easy to work with and the recent migration to the cloud was pretty swift. There are some things I'd like to have Tempo fix in cloud around team management but I can see the items already tracked in their portal. We have had Tanimul as our CSM for the last four months or so. He has been incredibly helpful with providing us end user documentation, answering any questions we may have around certain features or finding out how we can get around some items with the use of API scripts. Certainly made the Tempo life even better.
Thank you for reaching out. Tracking time spent throughout the company is essential to understand where time is spent against tickets. It is also an essential tool to enable you to get a company wide view of how time is spent overall.
It is great to hear that you are finding real value from having a Customer Success Manager.
Have a great weekend.
Customer Success Manager