Unread Comments (for JSM)

by Keystone Apps

works with Jira Cloud

Free app

INSTALLS
SUPPORT: Partner Supported
TRUST SIGNALS

Showing details for Cloud

Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appSee unread activity at a glance. Clear it with one click

See unread activity at a glance

The Unread Requests queue highlights issues with unread comments, with quick actions to Open issue or Mark as read, and optional comment-count badges. Shows total scanned and unread.

Focus mode — Unread only & My issues

Toggle Unread only to reduce noise and My issues to focus on your workload. Ideal for large projects and shift handovers.

Issue panel — Unread Comments

The agent-side panel shows your last seen timestamp and the latest public/internal activity. Optional auto-mark as read on open to clear the badge as you review.

Supporting media

More details

Keystone Apps — smart solutions for the Atlassian ecosystem.

Unread Comments (for JSM) helps agents spot requests with unread activity and clear them fast. It adds:

An “Unread Requests” queue with Unread-only / My issues filters, optional comment-count badges, pagination, and quick actions (Open issue, Mark as read).

An agent-side issue panel that shows your last-seen time and latest public/internal activity, with optional auto mark-as-read on open.

Why teams use it: faster triage, less noise, and fewer clicks.

Privacy & Security: Only timestamps and lightweight preferences are stored in Forge; no comment bodies or issue content are exported.

Support: support@keystoneapps.tech — we aim to respond within one business day.

Permissions: Read Jira data and minimal write for housekeeping (e.g., mark as read).

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Trust center

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Access the partner's trust center to review their security, compliance and privacy information for this app.

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Integration permissions

Unread Comments (for JSM) integrates with your Atlassian app

Version information

Version 2.1.0•for Jira Cloud

Release date: Oct 24th 2025
Summary: Minor version update
Details: New
Unread Requests queue (JSM): Unread-only/My issues filters, optional comment-count badges, pagination, and same-tab “Open issue.”
Agent issue panel: Shows latest public/internal activity; optional auto mark-as-read on open.
Per-user prefs: Unread/Mine, badge counts, and column choices (Status, Reporter) persist per user & project.
Project settings: Days window, exclude Done, “My involvement,” and a custom JQL override.
Dynamic “New” badge: Lozenge on the panel label when there’s fresh activity.
Why it helps
Faster triage, less noise, fewer clicks.
Privacy & security
Only timestamps and lightweight prefs stored in Forge. No comment bodies or issue content exported.
Permissions
read:jira-work, read:jira-user, storage:app.
Setup
Open a JSM project → Unread requests. Use Settings to tune scope/JQL; toggle columns and view as needed.
Notes/limits
Badge counts and “last comment” snippets reflect recent activity; internal notes can be included/excluded via settings.
Payment model: Free
License type: Commercial