OVERALL RATINGS
INSTALLS
3
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEasily spot customer replies, protect SLAs, and monitor queue health in Jira Service Management
Easily spot requests that need attention
Add a Radar indicator to native JSM queues. 🔴 shows requests needing attention, while ✓ shows requests that are read or up to date.
Queue health dashboard
The Radar workspace gives teams a clearer operational view of their work and improved awareness of pending SLAs.
Trend analytics & workload insights
Surface queue risks and workload pressure across agents, both live and historical, making it easier to understand queue health trends over time.
More details
Radar Indicator
Add a clear signal to native Jira Service Management queues: 🔴 means a request needs attention, while ✓ means it is read or up to date.
Customer and agent reply detection
Radar helps identify customer replies so agents can focus on requests needing a response. When an agent replies publicly, Radar updates the request state so the queue no longer shows it as needing customer-reply attention.
Native JSM queue fields
Use Radar-managed fields in standard JSM queues, including Radar - State, Radar - Triage Status, Radar - Indicator, Radar - SLA Status, and Radar - Urgency Band.
Queue health and insights
The Radar workspace helps teams monitor waiting-on-us work, stale requests, SLA-style risk, critical urgency, unassigned breached requests, workload pressure, and queue trends.
Diagnostics and repair tools
Built-in diagnostics, visible queue sync, and backfill tools help keep Radar fields populated and reliable for older requests and newly configured queues.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
JSM Queue Radar integrates with your Atlassian app
Version information
Version 4.0.0•for Jira Cloud
- Release date
- Jun 29th 2026
- Summary
- JSM Queue Radar rebrand and storage migration
- Details
JSM Queue Radar is the new name for Unread Comments for JSM.
This update refreshes the app branding, queue page, issue context panel, diagnostics, and native field names to use the new Radar naming. It also includes a technical migration from deprecated Forge storage usage to @forge/kvs.
The app continues to help Jira Service Management teams spot customer replies, identify requests needing attention, monitor stale work, and support native queue indicators such as 🔴 for attention needed and ✓ for up to date.
After updating, administrators should refresh Radar diagnostics and review any native JSM queues or filters that referenced the previous field names.
- Payment model
- Paid via Atlassian
- License type
- Commercial