OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appStop guessing. Deploy a working service structure in minutes
Understand your current setup
Scan your environment to identify structural gaps and receive recommendations for improving service organisation and data consistency.
Start with a working service structure
Access everything from one place. Install service models, analyse your environment, and improve your setup without starting from scratch.
Stop guessing how to structure your service desk
Browse a library of service models and select the structure that fits your organisation. Compare options before deploying.
Supporting media
More details
Launchpad for Jira Service Management installs a working service operating model so tickets route correctly, ownership is defined, and reporting works from day one.
Built entirely on Atlassian Forge — no external services, no customer data leaving your tenant.
Highlights:
- Bulk Import and Export with schema-aware Excel and Google Sheets workbook generation
- Workbook tabs automatically aligned to deployed object structures
- Bulk import new objects, update existing objects, and export Assets data into structured workbooks
- Action-based licensing — Environment Analysis, schema browsing, and product guidance accessible in all licence states
- Request Field Analyser, deployment, Bulk Import and Export, and schema modifications require an active licence
- Navigation restructured into Analysis, Service Models, Product Guides, and Workspace
- Request Field Analyser promoted to a dedicated Analysis capability
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
LaunchPad for Jira Service Management integrates with your Atlassian app
Version information
Version 2.10.0•for Jira Cloud
- Release date
- May 12th 2026
- Summary
- Licensing, navigation, and operational improvements
- Details
What’s new
- Bulk Import and Export with schema-aware Excel and Google Sheets workbooks
- Workbook tabs automatically aligned to deployed object structures
- Bulk import, update, and export Assets data into structured workbooks
- Action-based licensing — Environment Analysis and product guidance accessible in all licence states
- Deployment, Bulk Import and Export, and schema modifications require an active licence
- Navigation restructured into Analysis, Service Models, Product Guides, and Workspace
- Request Field Analyser promoted to a dedicated Analysis capability
Other improvements
- Paginated exports, bulk actions, CLEAR token support, and branded overview sheets
- Expanded Environment Analysis and per-project Request Field Analyser
- Improved support for custom reference types
- Catalogue expanded to 13 models including Standard CMDB, Software Asset Management, Cybersecurity, Service Catalogue, and Workforce Management
- Payment model
- Paid via Atlassian
- License type
- Commercial