OVERALL RATINGS
INSTALLS
12
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appDisplay custom Jira Service Management fields directly in the customer portal
Make Jira fields visible and clear in JSM portal
PortalView lets admins choose which Jira fields appear in the JSM customer portal. Improve transparency, reduce confusion, and show only what really matters to customers without changing workflows.
Show selected fields directly to customers
PortalView displays selected fields from Jira directly in the portal ONLY FOR THE CUSTOMER, so that customers can easily track the details of the request without contacting support or requesting updates.
Make SLA status visible to customers
PortalView can display SLA information in the JSM customer portal, helping customers understand response and resolution progress without exposing internal metrics or workflows.
More details
PortalView runs entirely on Atlassian's cloud infrastructure, following the platform's security and privacy standards.
The application is designed for Jira service management teams who want to improve transparency in the customer portal without changing workflows or exposing internal data. Administrators can configure which fields and SLA information are visible to customers, helping to reduce follow-up requests and confusion.
PortalView is compatible with Jira Service Management portals and is suitable for teams of any size. The application interface is available in several languages, according to the user's personal profile settings.
Support is provided directly by the developer, with a focus on quick responses and practical solutions. PortalView is actively maintained and continuously improved based on customer feedback.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
PortalView Dynamic Fields for JSM integrates with your Atlassian app
Version information
Version 8.13.0•for Jira Cloud
- Release date
- Jan 23rd 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial