Free app
OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appFocus on the queue
Supporting media
More details
Junban Desk replaces the default Jira Service Management (JSM / Customer Service Management) queue views with a single, focused agent workspace: a “needs action” ticket table on the left and an inline ticket detail pane on the right. Agents triage, reply, and resolve without ever leaving the queue — a Zendesk-style agent workspace for JSM.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Junban Desk Free integrates with your Atlassian app
Version information
Version 2.1.0•for Jira Cloud
- Release date
- Jul 22nd 2026
- Summary
- Minor version update
- Details
Quick Filters
Three filters, applied instantly and remembered across reloads:
- All — every needs-action ticket
- Unassigned — tickets nobody owns yet
- Assigned to me — your tickets
Ticket detail pane
Select a ticket to open it inline:
- Description — collapsible, with long pasted URLs shortened
- Comment thread — the full conversation, oldest first. Internal agent
notes are visually marked and never visible to the customer.
- Assignment — assign the ticket to yourself or any assignable user from
the dropdown, or unassign it.
- Payment model
- Free
- License type
- Apache License, Version 2.0 (ASL)