ImproveDesk

by ITSM Ltd

works with Jira Cloud

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Key highlights of the appContinual service improvement for Jira: nine enforced statuses, benefit figures you can defend, an audit trail nobody can edit

Every open improvement on one board

The board inside a Jira project, columned by open status: proposed, triaged, approved, in progress, implemented and on hold. The banner above it counts each improvement once, whatever flags it raised.

Benefits and measures you can defend

Forecast, realised and cost per improvement, with realised benefit counted only from verified and closed records. A composite score you weight yourself ranks the backlog; RICE stays blank until every input is filled in.

See why a Jira issue matters

The issue panel shows the improvements a Jira issue contributes to, with status and target date. Delete the issue and the link is tidied away; resolve it and that is recorded, rather than quietly closing the work.

More details

A register of service improvements, each with an owner, sponsor, target and review dates, a benefit case and measures
Nine statuses on a strict transition graph: nothing reaches verified without having been implemented
A field-level audit trail with no edit path, showing each change from its old value to its new one
Rank the backlog by a composite score you weight yourself, with RICE alongside
Link existing Jira issues or create a delivery issue from the improvement; the issue panel shows what each issue contributes to
Board, register and dashboard, with forecast and realised benefit, and a Jira dashboard gadget
A daily sweep counts improvements that are overdue, stale, due for review or with no owner
An optional weekly or daily email digest sent by Jira, off until a Jira admin allows it
Optionally publish improvement status onto linked issues, searchable in JQL
Export the view you are working in to CSV
On Atlassian Forge: no external service, no egress declared

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

ImproveDesk integrates with your Atlassian app

Version information

Version 3.2.0•for Jira Cloud

Release date: Oct 5th 2026
Summary: Dashboards and Digests
Details: ImproveDesk 3.2.0, "Dashboards and digests" (2026-09-29)New
Dashboard gadget: one project's attention and overdue counts, plus the five longest-waiting improvements. Only people who can browse the project see it.
Email digest, weekly or daily, to up to ten people, with optional per-owner emails. It can be previewed, and settings show the next and last send.
Site setting for Jira admins: digests are off until allowed, and admins decide whether titles appear.
Publish status onto linked Jira issues for JQL search. Off by default and set per project. It can be removed on demand.
Improved
Attention reasons now read the same everywhere: Overdue, Stale, Due for review, No owner.
Settings confirm a save beside the Save button.
Security: none.Fixed: oversized checkbox and radio boxes on the settings page.
Payment model: Paid via Atlassian
License type: Commercial