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    Time Tracking And Billing Reporting

    by jPlugsfor Jira Server 7.10.0 - 7.12.3 and more versions
    Versions available for Jira Server 3.10 - 7.9.2
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    jPlugs supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Try it freeBuy it now

    Affordable and comprehensive time tracking for Jira

    Affordable and comprehensive time tracking for Jira

    Affordable and comprehensive time tracking for Jira

    Track time on Jira issue attributes.

    User reports

    Display reports from tabs

    Track time on users, issue types, statuses, priorities, labels, projects, versions and much more.

    Plenty of different report templates that will help you track your own and team members time.

    Display and configure time tracking reports from project, version and components tabs.

    New feature: Save your configuration.

    More details

    Time Tracking and Billing Reporting for Jira is a set of reports and gadgets presenting time tracking data.

    • More than 80 different gadgets and reports
    • Most gadget has a twin report that you can open directly from your dashboard.
    • Track your cost by using the billing options

    Reviews for cloud

    (11)
    Sign in to write a review
    by Davis Piebalgs on 2017-08-29
    We have the same issue that Jean-René Roy had, but we are using the version 5.3.7. The report Time Tracking And Billing Report Duration is not working. I keep getting a page with "Sorry, we had some technical problems during your last operation". But this error doesn't show to all of our jira-users, it only is shown to some of our users. How did Jean-René resolve this locally(as you mentioned in the comment). Does this problem have something to do with permissions?
    Was this review helpful?YesNo
    by Jean-René Roy on 2016-11-29
    We are using the version 5.7.1. The report Time Tracking And Billing Report Duration is not working. I keep getting a page with "Sorry, we had some technical problems during your last operation". Our JIRA instance is: Atlassian JIRA Project Management Software (v7.2.5#72007-sha1:61b1848)
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Hüseyin Altin on 2016-04-01
    We had a big problem with this plug: Our JIRA instance is extremely unstable to high CPU load. The reason was, that a user used a query with following options "From first to last work log" and he let the user field blank (If field is left blank worklogs from all users will be included.) JIRA tried to aggregate all data, whic causes the server to gave up.... I am asking if it is possible to either disable the "first to last work log" template or to make the user field mandatory to avoid such problems
    Was this review helpful?YesNo
    jPlugs

    Thanks for the feedback, however I'm not certain that this is the exact reason. Specifying users should not affect the initial worklog load. Please use https://jplugs.atlassian.net/projects/TMRPT for bug reporting.

    Yes, you can remove the option "From first to last worklog". Please have a look at the Add-on configuration pages.

    by Paul Skinner on 2015-04-08
    When you can choose a template it works great, other than that it is extremely frustrating because you can't reliably use it from month to month. Wasted an hour today chasing it and it still doesn't work. Shame.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    jPlugs
    Thanks for the feedback. Would be great if you would create a bug report. I believe this issue to be fixed in add-on version 5.3.1.
    by Alain D on 2014-06-24
    Thank you for your response; What do you mean by 'SLA Add Ons' ? Are they available in another plugin / package ? Thank you and regards, Alain
    Was this review helpful?YesNo
    jPlugs
    #1 answer Alain, Thanks for the feedback. The Add On only reports on time tracking values, and I guess that is not what you are looking for. Some of the SLA Add Ons would most likely do the trick. #2 answer This is probably not the right place for this chat. You can search the Marketplace for SLA and a couple of Add Ons will show up.
    Read more reviews

    Reviews for server

    (11)
    Sign in to write a review
    by Davis Piebalgs on 2017-08-29
    We have the same issue that Jean-René Roy had, but we are using the version 5.3.7. The report Time Tracking And Billing Report Duration is not working. I keep getting a page with "Sorry, we had some technical problems during your last operation". But this error doesn't show to all of our jira-users, it only is shown to some of our users. How did Jean-René resolve this locally(as you mentioned in the comment). Does this problem have something to do with permissions?
    Was this review helpful?YesNo
    by Jean-René Roy on 2016-11-29
    We are using the version 5.7.1. The report Time Tracking And Billing Report Duration is not working. I keep getting a page with "Sorry, we had some technical problems during your last operation". Our JIRA instance is: Atlassian JIRA Project Management Software (v7.2.5#72007-sha1:61b1848)
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Hüseyin Altin on 2016-04-01
    We had a big problem with this plug: Our JIRA instance is extremely unstable to high CPU load. The reason was, that a user used a query with following options "From first to last work log" and he let the user field blank (If field is left blank worklogs from all users will be included.) JIRA tried to aggregate all data, whic causes the server to gave up.... I am asking if it is possible to either disable the "first to last work log" template or to make the user field mandatory to avoid such problems
    Was this review helpful?YesNo
    jPlugs

    Thanks for the feedback, however I'm not certain that this is the exact reason. Specifying users should not affect the initial worklog load. Please use https://jplugs.atlassian.net/projects/TMRPT for bug reporting.

    Yes, you can remove the option "From first to last worklog". Please have a look at the Add-on configuration pages.

    by Paul Skinner on 2015-04-08
    When you can choose a template it works great, other than that it is extremely frustrating because you can't reliably use it from month to month. Wasted an hour today chasing it and it still doesn't work. Shame.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    jPlugs
    Thanks for the feedback. Would be great if you would create a bug report. I believe this issue to be fixed in add-on version 5.3.1.
    by Alain D on 2014-06-24
    Thank you for your response; What do you mean by 'SLA Add Ons' ? Are they available in another plugin / package ? Thank you and regards, Alain
    Was this review helpful?YesNo
    jPlugs
    #1 answer Alain, Thanks for the feedback. The Add On only reports on time tracking values, and I guess that is not what you are looking for. Some of the SLA Add Ons would most likely do the trick. #2 answer This is probably not the right place for this chat. You can search the Marketplace for SLA and a couple of Add Ons will show up.
    Read more reviews

    Reviews for Data Center

    (11)
    Sign in to write a review
    by Davis Piebalgs on 2017-08-29
    We have the same issue that Jean-René Roy had, but we are using the version 5.3.7. The report Time Tracking And Billing Report Duration is not working. I keep getting a page with "Sorry, we had some technical problems during your last operation". But this error doesn't show to all of our jira-users, it only is shown to some of our users. How did Jean-René resolve this locally(as you mentioned in the comment). Does this problem have something to do with permissions?
    Was this review helpful?YesNo
    by Jean-René Roy on 2016-11-29
    We are using the version 5.7.1. The report Time Tracking And Billing Report Duration is not working. I keep getting a page with "Sorry, we had some technical problems during your last operation". Our JIRA instance is: Atlassian JIRA Project Management Software (v7.2.5#72007-sha1:61b1848)
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Hüseyin Altin on 2016-04-01
    We had a big problem with this plug: Our JIRA instance is extremely unstable to high CPU load. The reason was, that a user used a query with following options "From first to last work log" and he let the user field blank (If field is left blank worklogs from all users will be included.) JIRA tried to aggregate all data, whic causes the server to gave up.... I am asking if it is possible to either disable the "first to last work log" template or to make the user field mandatory to avoid such problems
    Was this review helpful?YesNo
    jPlugs

    Thanks for the feedback, however I'm not certain that this is the exact reason. Specifying users should not affect the initial worklog load. Please use https://jplugs.atlassian.net/projects/TMRPT for bug reporting.

    Yes, you can remove the option "From first to last worklog". Please have a look at the Add-on configuration pages.

    by Paul Skinner on 2015-04-08
    When you can choose a template it works great, other than that it is extremely frustrating because you can't reliably use it from month to month. Wasted an hour today chasing it and it still doesn't work. Shame.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    jPlugs
    Thanks for the feedback. Would be great if you would create a bug report. I believe this issue to be fixed in add-on version 5.3.1.
    by Alain D on 2014-06-24
    Thank you for your response; What do you mean by 'SLA Add Ons' ? Are they available in another plugin / package ? Thank you and regards, Alain
    Was this review helpful?YesNo
    jPlugs
    #1 answer Alain, Thanks for the feedback. The Add On only reports on time tracking values, and I guess that is not what you are looking for. Some of the SLA Add Ons would most likely do the trick. #2 answer This is probably not the right place for this chat. You can search the Marketplace for SLA and a couple of Add Ons will show up.
    Read more reviews

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$25050 users$400100 users$600250 users$900500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    jPlugs provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 6.4.0 • Jira Server 7.10.0 - 7.12.3 • Released 2018-06-03

    Summary

    Compatibility upgrade to Jira 7.10.x

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Time Tracking And Billing Reporting via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Time Tracking And Billing Reporting. You're prompted to log into MyAtlassian. Time Tracking And Billing Reporting begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Time Tracking And Billing Reporting versions compatible with your instance, you can look through our version history page.

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