JSU Automation Suite for Jira Workflows

The cloud plugin significantly lags behind its server variant in terms of performance and reliability. Workflow operations often fail and than the Execution Log's details offer little help in pinpointing the problem. This often forces users to seek answers from the Appfire service desk, which, disappointingly, isn't always able to clear out certain issues or incidents. Clearer error messages and more informative logs are urgently needed for a more self-sufficient and efficient troubleshooting process.

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  Appfire

  Hi Karel,

  We're grateful for your honest feedback. Our team is working on improving our system's error messages and logs, as we see that there is room for improvement.

  That being said, we would greatly appreciate your involvement in developing this feature further with us :) Please do get in touch with us again through our Support Portal, and make sure to mention your review.

  Your feedback is crucial to our progress, and we thank you once more for your valuable insights. We look forward to speaking with you soon.

  Best wishes,

  Paweł, Customer Team Success at Appfire🚀🛠️

Hello, In last week, me and my colleague were working with the JSU support team on a configuration issue, Avinash from the support team provided the excellent support in fixing the JSU issue in a quick time with awesome recommendations. During the meeting, we raised a few issues with the Jira Command Line Interface (CLI) and Power Scripts apps, and Avinash was quick to resolve these issues during the meeting. All of our appfire app issues were fixed by Avinash. He truly is a man-of-all-apps-support, and I highly recommend this app if you want great functionality with fantastic support! We are glad to have one man support for the our apps installed in instance.

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  Appfire

  Hi Emily,

  Thank you for sharing your experience with our support team! Avinash is a real rockstar over in support, or as you described it 'man-of-all-apps' :) We're now a big family of apps here at Appfire, so glad to see a customer who uses so many of them side by side!

  Thanks again, and we look forward serving you again in the future!

  Sergejs from JSU team

This is a must have plugin!. We always install it in all our Jira customers because it is very useful. In addition, the support team is very helpful, they always answer our requests really fast.

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  Appfire

  Hello!

  Thank you so much for your great feedback, it motivates us to constantly deliver great features and support! We are happy we can be of help to you, so reach out to us anytime.

  Best regards,

  Beecom Products team

Awesome for automating a ton of manual work we're going through daily!

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  Appfire

  Hi Kathy,

  Thank you very much for your great feedback. It motivates us to make JSU even better for our customers!

  Should you need support, reach out to us via our Service Desk.

  Best,

  beecom Support team