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Switch User (SU) for Jira

works with Jira Server 9.5.0 - 9.12.15, Jira Data Center 10.0.0 - 10.2.0 and more

OVERALL RATINGS

SUPPORT

  • Partner Supported

Key highlights of the appBe the user you seek

Take on the identity of users

It's quick and easy to see a user problem from their perspective when you ARE that user. SU allows administrators to take on user identity for such purposes, and validate changes have FIXED the problem in one cycle!

Perform SU anywhere in Jira

The functionality can be accessed in multiple ways including global keyboard shortcut, user management view and even in-line user hover menus (see above).

Exiting afterwards is easy

After performing whatever actions you need to, a menu link will instantly take you back to your own account - saving you time. You can also exit from the customer portal view via the profile menu.

Supporting media

More details

SU for Jira allows system admins and possibly even members of a delegated group to assume the identity of other users (privilege escalations are checked for and blocked).When an admin takes on the identity of another user, it allows that admin to _validate_ that changes made to solve a users problem have _actually_ been solved, increasing team efficiency by removing the time sapping repetitive "it still doesn't work" follow ups.

Resources

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

  • This app is not part of the Marketplace Bug Bounty program.

Version information

Version 2.0.2for Jira Data Center 10.0.0 - 10.2.0

Release date

Nov 25th 2024

Summary

minor bugfix

Details

  • JSU-149 : potential npe

Payment model

Paid via Atlassian

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