Be the user you seek
Take on the identity of users
It's quick and easy to see a user problem from their perspective when you ARE that user. SU allows administrators to take on user identity for such purposes, and validate changes have FIXED the problem in one cycle!
Perform SU anywhere in Jira
The functionality can be accessed in multiple ways including global keyboard shortcut, user management view and even in-line user hover menus (see above).
Exiting afterwards is easy
After performing whatever actions you need to, a menu link will instantly take you back to your own account - saving you time. You can also exit from the customer portal view via the profile menu.
More details
SU for Jira allows system admins and possibly even members of a delegated group to assume the identity of other users (privilege escalations are checked for and blocked).When an admin takes on the identity of another user, it allows that admin to _validate_ that changes made to solve a users problem have _actually_ been solved, increasing team efficiency by removing the time sapping repetitive "it still doesn't work" follow ups.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity
Resources
Gallery
Shows the SU audit log entry available in the Jira System > Security section. The Auditing tracks who SU'd to who, when. History retention is configurable, purge of entries older than 10days occurs every SU.