It's quick and easy to see a user problem from their perspective when you ARE that user. SU allows administrators to take on user identity for such purposes, and validate changes have FIXED the problem in one cycle!
1,135
Customers have installed this app in at least 1,135 active instances.
1,135
Customers have installed this app in at least 1,135 active instances.
by The Plugin Peoplefor Jira Server 8.0.0 - 8.17.0, Jira Data Center 8.0.0 - 8.17.0 and more versions
Versions available for Jira Server 6.2 - 7.13.18
Jira Data Center 7.6.0 - 7.13.18
Jira Data Center 7.6.0 - 7.13.18
Unsupported
This app isn't formally supported.
Jira Service Management
This app is compatible with Jira Service Management.
Supported
The Plugin People supports this app.
Jira Service Management
This app is compatible with Jira Service Management.
Supported
The Plugin People supports this app.
Jira Service Management
This app is compatible with Jira Service Management.
Be the user you seek
Be the user you seek
Be the user you seek
Take on the identity of users
Perform SU anywhere in Jira
Exiting afterwards is easy
The functionality can be accessed in multiple ways including global keyboard shortcut, user management view and even in-line user hover menus (see above).
After performing whatever actions you need to, a menu link will instantly take you back to your own account - saving you time. You can also exit from the customer portal view via the profile menu.
Take on the identity of users
Perform SU anywhere in Jira
Exiting afterwards is easy
It's quick and easy to see a user problem from their perspective when you ARE that user. SU allows administrators to take on user identity for such purposes, and validate changes have FIXED the problem in one cycle!
The functionality can be accessed in multiple ways including global keyboard shortcut, user management view and even in-line user hover menus (see above).
After performing whatever actions you need to, a menu link will instantly take you back to your own account - saving you time. You can also exit from the customer portal view via the profile menu.
More details
- take on the identity of users for setup and problem reproduction
- fix problems on first contact with users by verification as the user!
NOTE: Marketplace Purchases will only work with v1.5+ (requires Jira 6.2+)
More details
- take on the identity of users for setup and problem reproduction
- fix problems on first contact with users by verification as the user!
NOTE: Marketplace Purchases will only work with v1.5+ (requires Jira 6.2+)
Reviews for cloud
(30)Sign in to write a review
Does what it says. I rely on it at least weekly to test/verify settings. Well done.
Excellent tool for Jira Admins. Since we have a whole unch of users with different access rights this tool is almost in daily use.
Does exactly what it is supposed to do very well. Easy to toggle back to self, which is a nice touch.
The Plugin is good.... but can anyone tell me the advantage of using this plugin vs some of the free plugins like User Switcher for JIRA or Switch to a different user (Builtin Script Runner).
Its the little things... This addon has extra bells and whistles, it audits WHO SU'd to WHOM WHEN providing a measure of accountability, it also has a time saving SU-exit feature allowing an admin who just SU'd to userX to exit back to their admin persona without having to logout and in again, every time (it gets wearing which is why I added it!) As a commercial add on so is Vendor supported, meaning timely responses to your problems/scenarios, not subject to other 'current work' for contract orgs. Script runner is great, but not everyone wants/is able to/is allowed to code such things. And recently... a keyboard shortcut to allow user selection via autocompleting user popup, avail in JIRA and Confluence versions.
This does what it states and does a great job. Now I can log in as another user to see how it appears to them.
Reviews for server
(30)Sign in to write a review
So helpful for administrators!
Only reason it isn't a 4 is because I can't find the SU Exit on some screens.
Does what it says. I rely on it at least weekly to test/verify settings. Well done.
Excellent tool for Jira Admins. Since we have a whole unch of users with different access rights this tool is almost in daily use.
Does exactly what it is supposed to do very well. Easy to toggle back to self, which is a nice touch.
The Plugin is good.... but can anyone tell me the advantage of using this plugin vs some of the free plugins like User Switcher for JIRA or Switch to a different user (Builtin Script Runner).
Its the little things... This addon has extra bells and whistles, it audits WHO SU'd to WHOM WHEN providing a measure of accountability, it also has a time saving SU-exit feature allowing an admin who just SU'd to userX to exit back to their admin persona without having to logout and in again, every time (it gets wearing which is why I added it!) As a commercial add on so is Vendor supported, meaning timely responses to your problems/scenarios, not subject to other 'current work' for contract orgs. Script runner is great, but not everyone wants/is able to/is allowed to code such things. And recently... a keyboard shortcut to allow user selection via autocompleting user popup, avail in JIRA and Confluence versions.
Reviews for Data Center
(30)Sign in to write a reviewDoes what it says. I rely on it at least weekly to test/verify settings. Well done.
Excellent tool for Jira Admins. Since we have a whole unch of users with different access rights this tool is almost in daily use.
Does exactly what it is supposed to do very well. Easy to toggle back to self, which is a nice touch.
The Plugin is good.... but can anyone tell me the advantage of using this plugin vs some of the free plugins like User Switcher for JIRA or Switch to a different user (Builtin Script Runner).
Its the little things... This addon has extra bells and whistles, it audits WHO SU'd to WHOM WHEN providing a measure of accountability, it also has a time saving SU-exit feature allowing an admin who just SU'd to userX to exit back to their admin persona without having to logout and in again, every time (it gets wearing which is why I added it!) As a commercial add on so is Vendor supported, meaning timely responses to your problems/scenarios, not subject to other 'current work' for contract orgs. Script runner is great, but not everyone wants/is able to/is allowed to code such things. And recently... a keyboard shortcut to allow user selection via autocompleting user popup, avail in JIRA and Confluence versions.
This does what it states and does a great job. Now I can log in as another user to see how it appears to them.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$100 | 50 users$400 | 100 users$750 | 250 users$1,000 | 500 & upAdditional pricing details |
| 50 users$100/year | 100 users$200/year | 250 users$400/year | 500 users$600/year | 750 users$800/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
The Plugin People provides support for this app.
The Plugin People provides support for this app.
Vendor support resources
Documentation
Find out how this app works.
Wiki
Collaborative documentation platform hosted by this vendor.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Documentation
Find out how this app works.
Wiki
Collaborative documentation platform hosted by this vendor.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 1.12.2 • Jira Server 8.0.0 - 8.17.0 • Released 2021-06-09
Summary
Support usernames with non alphanumeric characters
Versions
Version 1.12.2 • Jira Data Center 8.0.0 - 8.17.0 • Released 2021-06-08
Summary
Support usernames with non alphanumeric characters
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate SU for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for SU for Jira. You're prompted to log into MyAtlassian. SU for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older SU for Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate SU for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for SU for Jira. You're prompted to log into MyAtlassian. SU for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older SU for Jira versions compatible with your instance, you can look through our version history page.
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