Former userMy first impression was not that good, because support responses lacked requested information and data handling was not transparent communicated. After my first review Adam the Co-Founder of BigBrassBand took over. He listed in detail what on their side caused the failed communication and more importantly immediately created a plan and improvements for all customers. I had a very constructive conversation with him. After all: We currently do not use the plugin, but I am sure in case your requirements are fulfilled by the plugin, you are in good hands at BigBrassBand and Adam.
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Thank you for taking the time to correspond with us and leave this review. Based on your feedback we've made a number of in-product and team process updates and rolled them out. Thank you again! - Adam