5,716
Customers have installed this app in at least 5,716 active instances.
5,716
Customers have installed this app in at least 5,716 active instances.
5,716
Customers have installed this app in at least 5,716 active instances.
    by META-INF KFTfor Jira Cloud, Jira Server 7.5.0 - 8.12.1, Jira Data Center 7.5.0 - 8.12.1 and more versions
    Versions available for Jira Server 3.12 - 3.13.4
    Jira Server 4.0 - 7.4.6
    Jira Data Center 7.0.0 - 7.4.6
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Send emails from workflow transitions

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Use the Email This Issue Workflow Post Function to send emails right form the workflow transitions. Conditional email sending via JQL, many recipient types, attachments are all available.

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Process incoming emails and save email addresses

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledgment email back to the sender, it saves sender and recipient email addresses to custom fields

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Process incoming emails and save email addresses

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledgment email back to the sender, it saves sender and recipient email addresses to custom fields

    More details

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways without having to switch context to an email client.

    JETI for Jira Cloud turns Jira into a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow emails related to an issue in a dedicated issue tab panel.

    More details

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.

    JETI turns Jira into a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.

    More details

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.

    JETI turns Jira into a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.

    Reviews for cloud

    (142)
    Sign in to write a review
    by David Berrios on 2020-08-21
    When sending an email to a client will there response enter the ticket and show as a thread?
    Was this review helpful?YesNo
    META-INF KFT

    Hi David, thank you for your feedback. Reply emails are processed as either comments to the ticket or as a new ticket linked to the original one (e.g when the original ticket is closed). Both are possible though the former is the most widely used solution.

    If you need further assistance or have questions, please contact us at our support channels.

    Regards,

    The META-INF Team.

    by Peter Jakob on 2020-07-15
    The application is great but we changed our approach to email attachments and no longer need it.
    Was this review helpful?YesNo
    META-INF KFT

    Hi,Thank you for your kind words, we hope to see you among our users in the future again :)Have a nice day,The META-INF Team

    by Jack Brickey on 2019-12-20
    It is quite powerful thought a bit difficult to learn/configure. I spent a good bit of time trying to get reverse comments working (#renderCommentsInReverseOrder($!issue)) there seemed to be some conflicting info between the docs and the tool that tripped me up. That said, their Support was great and was able to show me the errors of my ways. I would definitely recommend the addon if you have any emailing requirements that cannot be met OOTB.
    Was this review helpful?YesNo
    by Heiko Gerlach on 2019-12-17
    At least in Jira cloud this App is useless without Automation for Jira. If you want to update the issue, set a field when an emai has sent to comment the issue you simply can not update any fields due to the fact that the user who replied to the email is a Jira Service Desk Customer and not a Jira Service Desk User (in other words Agent). This results in an error message and the field(s) are not updated. Why is it not possible to define the user who should execute the update? We do not want to add the Customers to Jiras Service Desk Users, since this would consume a license. On th other hand simply removing the customer to get this rule executed by the default user does not work.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Mathieu Truchot on 2019-02-15
    Great features Great support Many thanks !
    3 out of 3 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (142)
    Sign in to write a review
    by Nataliia Lytvynenko on 2020-09-10
    Hi support team, One question: How many email I can send during free month testing? Because as I see, it worked fine only few days and I send around 30 emails (just from testing prospective) and then stopped. Please help me
    Was this review helpful?YesNo
    META-INF KFT

    Hi Nataliia,We will be working on your issue soon, however, please note that our first time SLA is currently 16 working hours. You can send unlimited emails in the free month as well, based on your request from yesterday it seems there might be a configuration issue in your Email This Issue settings.We'll keep in touch via SD-11493 and will be with you shortly. Thank you for your understanding,The META-INF Team

    by webks GmbH on 2020-07-17
    Definitely one of the best Jira Plugins. Admin UI / UX could need some alignment and it would be nice to add an option to set a limit for attached comments (if there are very many) in emails, but the Plugin is really impressive work!
    Was this review helpful?YesNo
    META-INF KFT

    Hi ,Thank you for the input, it is always nice to see such feedback. If you feel like you have any UI/UX suggestions, feel free to write us an email or reach out on our support channel and we'll definitely check our options. Have a great day,The META-INF Team

    by John Kelly on 2020-05-28
    Though the product's addition to Jira provides very useful functionality, I feel their support is lacking. This is why I will give it only 2 star as support is part of the product one pays for. Twice I've reported bugs and the response to fix them has always been similar: just change to use the editor that comes with Email This Issue. For me that introduces user experience issues as folks are already familiar with the standard Jira rich text editor and shouldn't need to work between two different editors.
    Was this review helpful?YesNo
    META-INF KFT

    Dear John,We are sorry for your experience, however, we could not find any requests by the name of "John Kelly". If you could be so kind as to re-open these requests or let us know of the issue keys, we'd be happy to investigate these issues again.Kind regards,

    The META-INF Team

    by Mafalda Sanches on 2020-03-09
    This tool provides a useful extension to Jira native functionalities. The support team is highly helpful and attentive. I recommend the use of this add-on. A special thanks to Balázs for the help on the setup process
    Was this review helpful?YesNo
    META-INF KFT

    Hi Mafalda,

    Thanks a lot for your kind words, it is our pleasure to have worked with you! We hope that in the future we can be of further assistance to you!

    The META-INF Team

    by Mihai Schwarz on 2020-02-24
    A very good tool to use especially with Jira Service Desk. You can customize a lot, from the fields, groups and also notifications or emails! The support is very good they help you instantly if you encounter issues using the app. GG!
    Was this review helpful?YesNo
    META-INF KFT

    Hi Mihai,

    Thank you for your kind words, it is customer experiences like this that we are striving for!

    Have a great day,

    The META-INF Team

    Reviews for Data Center

    (142)
    Sign in to write a review
    by Nirmalkumar Shete on 2020-09-08
    To update on earlier review comments- we received good technical input to perform POC albeit delayed response. We are happy with the plugin because it's fulfilling our business requirement.
    Was this review helpful?YesNo
    META-INF KFT

    Hi Nirmalkumar,

    We appreciate your kind words, it is our pleasure to have worked with you! We hope that in the future we can be of further assistance to you!

    Best regards,

    The META-INF Team

    by Venkat Prasad on 2020-08-06
    Hi Team, Can you please help us on this request? SD-11153 In our case replaying to original email is creating duplicate defects, Can you please help us? We like to avoid duplicate defect creation if email subject with issue summary already exists. Thank you
    Was this review helpful?YesNo
    META-INF KFT

    Hi Venkat,We are working on your issue and have sent you a number of replies yesterday as well.Our colleagues will reply to you again today, however, please note that we are in CEST time zone and do not offer 24/7 immediate support, therefore our replies will be sent between Mon-Fri 9 AM CEST - 5 PM CEST based on a FIFO system.Replying to the original email will create new issues as normal behavior because the original email does not contain the information we are looking for in case of replies.We will reach out with more information as we did so far, nevertheless, we thank you for your good review and will keep in touch via SD-11153.Thank you,The META-INF Team

    by cuong hoang on 2017-09-20
    Lots of useful features and frequent updates for such a low price. Our company uses this add-on heavily for both sending and receiving, it's been reliable with no major issues so far.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    by Lauri Korpela on 2017-08-25
    Plugin doesn't use the builtin Notification Scheme, so you need to rebuild that into plugin settings. When switching to this plugin, you also need to remember to switch off the builtin notification system or you will get double emails. All the settings (notifications and templates) are centralised into plugin settings, so doing changes to projects need admin rights. Feature wise this has everything we would need, but configuring a multi tenant environment with hundreds of projects is too hard (using builtin notification scheme and putting the selection of templates into project settings would help).
    Was this review helpful?YesNo
    META-INF KFT

    Hi Lauri, thank you for your notes. Please note that Email This Issue Notifications are much more flexible than JIRA Notifications. Just think about the options of conditional notifications (JQL and Change log criteria), recipients from text / select list / etc custom fields, ability to add attachments and so on. It is technically not possible to enhance the JIRA Notifications schemes to support all these features.

    Furthermore, it is still possible to apply Email This Issue Notitications to multiple (even to hundreds of Projects) via the Contexts. This means, instead of having to open the project settings page of each project, you can map notifications and templates to multiple projects in one location, by creating *one* Context. Please read through the docs on Contexts

    Please let us know if you need any help.

    by Nikhil on 2017-06-29
    Great plugin!!
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$30050 users$400100 users$500250 users$800500 & upAdditional pricing details
    50 users$400/year100 users$500/year250 users$800/year500 users$1,000/year750 users$2,100/year1000 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    META-INF KFT provides support for this app.

    META-INF KFT provides support for this app.

    META-INF KFT provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-09-17

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 8.1.0 Jira Server 7.5.0 - 8.12.1 Released 2020-08-18

    Summary

    OAuth2 Authentication for Gmail

    Details

    What's new

    What's fixed

    • (JETI-2519) Missing Header name field when editing a 'Find issues by JQL' lookup rule
    • (JETI-2517) Changelog rendering in templates shows multivalue fields in multiple lines.

    Microsoft o365 OAuth2 authorization support is coming in the next version, 8.1.1

    Versions

    Version 8.1.0 Jira Data Center 7.5.0 - 8.12.1 Released 2020-08-18

    Summary

    OAuth2 Authentication for Gmail

    Details

    What's new

    What's fixed

    • (JETI-2519) Missing Header name field when editing a 'Find issues by JQL' lookup rule
    • (JETI-2517) Changelog rendering in templates shows multivalue fields in multiple lines.

    Microsoft o365 OAuth2 authorization support is coming in the next version, 8.1.1

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Email This Issue via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Email This Issue versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Email This Issue.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Email This Issue via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Email This Issue versions compatible with your instance, you can look through our version history page.

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