Jira Server 4.0 - 7.4.6
Jira Data Center 7.0.0 - 7.4.6
Email collaboration and email service desk made easy - send and receive emails with support for external users
Email collaboration and email service desk made easy - send and receive emails with support for external users
Email issues to anyone in or outside your company
Notify your contacts when something happens.
Send emails from workflow transitions
Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.
Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.
Use the Email This Issue Workflow Post Function to send emails right form the workflow transitions. Conditional email sending via JQL, many recipient types, attachments are all available.
Email issues to anyone in or outside your company
Notify your contacts when something happens.
Process incoming emails and save email addresses
Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.
Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.
Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledgment email back to the sender, it saves sender and recipient email addresses to custom fields
Email issues to anyone in or outside your company
Notify your contacts when something happens.
Process incoming emails and save email addresses
Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.
Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.
Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledgment email back to the sender, it saves sender and recipient email addresses to custom fields
More details
Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways without having to switch context to an email client.
JETI for Jira Cloud turns Jira into a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.
- Compose and dispatch emails manually within Jira.
- Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
- Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
- Attach issue attachments to your email.
- Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
- Follow emails related to an issue in a dedicated issue tab panel.
More details
Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.
JETI turns Jira into a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.
- Compose and dispatch emails manually within Jira.
- Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
- Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
- Attach issue attachments to your email.
- Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
- Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.
More details
Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.
JETI turns Jira into a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.
- Compose and dispatch emails manually within Jira.
- Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
- Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
- Attach issue attachments to your email.
- Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
- Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.
Reviews for cloud
(139)Sign in to write a review
Hi,Thank you for your kind words, we hope to see you among our users in the future again :)Have a nice day,The META-INF Team
Reviews for server
(139)Sign in to write a review
Hi ,Thank you for the input, it is always nice to see such feedback. If you feel like you have any UI/UX suggestions, feel free to write us an email or reach out on our support channel and we'll definitely check our options. Have a great day,The META-INF Team
Dear John,We are sorry for your experience, however, we could not find any requests by the name of "John Kelly". If you could be so kind as to re-open these requests or let us know of the issue keys, we'd be happy to investigate these issues again.Kind regards,
The META-INF Team
Hi Mafalda,
Thanks a lot for your kind words, it is our pleasure to have worked with you! We hope that in the future we can be of further assistance to you!
The META-INF Team
Hi Mihai,
Thank you for your kind words, it is customer experiences like this that we are striving for!
Have a great day,
The META-INF Team
Hi Evgeny,We are very glad you like our software and hope that we can keep up the good work!Have a great day,The META-INF Team
Reviews for Data Center
(139)Sign in to write a review
Hi Venkat,We are working on your issue and have sent you a number of replies yesterday as well.Our colleagues will reply to you again today, however, please note that we are in CEST time zone and do not offer 24/7 immediate support, therefore our replies will be sent between Mon-Fri 9 AM CEST - 5 PM CEST based on a FIFO system.Replying to the original email will create new issues as normal behavior because the original email does not contain the information we are looking for in case of replies.We will reach out with more information as we did so far, nevertheless, we thank you for your good review and will keep in touch via SD-11153.Thank you,The META-INF Team
Hi Lauri, thank you for your notes. Please note that Email This Issue Notifications are much more flexible than JIRA Notifications. Just think about the options of conditional notifications (JQL and Change log criteria), recipients from text / select list / etc custom fields, ability to add attachments and so on. It is technically not possible to enhance the JIRA Notifications schemes to support all these features.
Furthermore, it is still possible to apply Email This Issue Notitications to multiple (even to hundreds of Projects) via the Contexts. This means, instead of having to open the project settings page of each project, you can map notifications and templates to multiple projects in one location, by creating *one* Context. Please read through the docs on Contexts
Please let us know if you need any help.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$300 | 50 users$400 | 100 users$500 | 250 users$800 | 500 & upAdditional pricing details |
| 50 users$400/year | 100 users$500/year | 250 users$800/year | 500 users$1,000/year | 750 users$2,100/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Academic, community and open source licenses are not available for cloud apps.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
META-INF KFT provides support for this app.
META-INF KFT provides support for this app.
META-INF KFT provides support for this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-06-10
Summary
New String utils in templates, bugfixes
Details
See release notes: https://metainf.atlassian.net/wiki/spaces/JETIC/pages/54788112/Release+Notes
Bugfixes
- [JETIC-1211] - HTML characters from Custom field in Subject are encoded incorrectly
- [JETIC-1212] - Image thumbnails were missing in sent emails
- [JETIC-1222] - Cannot save Mail Handlers with lot of actions
- [JETIC-1236] - Recipients were missing when sent email was added as Jira comment
New features
- [JETIC-1244] - New StringUtils helper in templates
Versions
Version 8.0.6 • Jira Server 7.5.0 - 8.11.0 • Released 2020-07-07
Summary
NextGen handler sets mandatory fields in customer portal, improvements and fixes
Details
What's new
- (JETI-2086) Attachment Policy improvements in Notifications and Post functions
- (JETI-2457) SD Mandatory Fields via NextGen Handler
- (JETI-2487) Handle character size limitations in mail handlers
- (JETI-2330) Add Project and Issue Type Pickers with search capabilities
- (JETI-2526) Cluster wide locking for Data Center instances
What's fixed
- (JETI-2333) Deleting the Else condition in the NextGen handler
- (JETI-1753) User, priority, issue type avatars not shown in outgoing emails
- (JETI-2485) Comments added in non-JSD projects with Default visibility are labelled as Restricted
- (JETI-2495) Comments including all email details are added in incorrect format after manual email sending
- (JETI-2500) New customers are always added to request participants
- (JETI-2550) Number field rendering does not work using the general #renderCustomField() macro
- (JETI-2557) Setting max worker threads fail if active threads are running
- (JETI-2583) Error if empty email body for create software project issue
Versions
Version 8.0.6 • Jira Data Center 7.5.0 - 8.11.0 • Released 2020-07-07
Summary
NextGen handler sets mandatory fields in customer portal, improvements and fixes
Details
What's new
- (JETI-2086) Attachment Policy improvements in Notifications and Post functions
- (JETI-2457) SD Mandatory Fields via NextGen Handler
- (JETI-2487) Handle character size limitations in mail handlers
- (JETI-2330) Add Project and Issue Type Pickers with search capabilities
- (JETI-2526) Cluster wide locking for Data Center instances
What's fixed
- (JETI-2333) Deleting the Else condition in the NextGen handler
- (JETI-1753) User, priority, issue type avatars not shown in outgoing emails
- (JETI-2485) Comments added in non-JSD projects with Default visibility are labelled as Restricted
- (JETI-2495) Comments including all email details are added in incorrect format after manual email sending
- (JETI-2500) New customers are always added to request participants
- (JETI-2550) Number field rendering does not work using the general #renderCustomField() macro
- (JETI-2557) Setting max worker threads fail if active threads are running
- (JETI-2583) Error if empty email body for create software project issue
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Email This Issue via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Email This Issue versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Email This Issue.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Email This Issue via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Email This Issue versions compatible with your instance, you can look through our version history page.
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