Jira Server 4.0 - 7.4.6
Jira Data Center 7.0.0 - 7.4.6
Mail collaboration and email service desk made easy - send and receive e-mails and notifications, with support for external users
Mail collaboration and email service desk made easy - send and receive e-mails and notifications, with support for external users
Email issues to anyone in or outside your company
Send custom Notifications when something happens
Send emails from workflow transitions
Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.
Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.
Use the Email This Issue Workflow Post Function to send emails right form the workflow transitions. Conditional email sending via JQL, many recipient types, attachments are all available.
Email Issues - Manually, Notifications, Workflows
Process emails - add issues, comments, or more
Extend Jira with advanced Email functionalities
Send issues in Email to anyone, including email addresses of external users, internal users, issue participants, roles, groups, custom fields, and more. Trigger by manual Email button, Jira Events, or Post Functions.
Process incoming emails - create or comment issues, upload attachment, trigger transition, set field, or completely ignore an email. Connect multiple email addresses to 1 project, achieve flawless support experience.
Process Emails with our Next Gen Mail Handler, overview all in/outgoing emails, authenticate securely via OAuth2, create your company branded email templates, send out any issue details to whoever you want, and more...
Email Issues - Manually, Notifications, Workflows
Process emails - add issues, comments, or more
Extend Jira with advanced Email functionalities
Send issues in Email to anyone, including email addresses of external users, internal users, issue participants, roles, groups, custom fields, and more. Trigger by manual Email button, Jira Events, or Post Functions.
Process incoming emails - create or comment issues, upload attachment, trigger transition, set field, or completely ignore an email. Connect multiple email addresses to 1 project, achieve flawless support experience.
Process Emails with our Next Gen Mail Handler, overview all in/outgoing emails, authenticate securely via OAuth2, create your company branded email templates, send out any issue details to whoever you want, and more...
More details
Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways without having to switch context to an email client.
JETI for Jira Cloud turns Jira into a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.
- Compose and dispatch emails manually within Jira.
- Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
- Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
- Attach issue attachments to your email.
- Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
- Follow emails related to an issue in a dedicated issue tab panel.
More details
đź’Ś Unleash the Email potential in your Jira!
Email This Issue for Jira (formerly called JETI) helps you keep in touch with all stakeholders inside or outside your company. Send them issues in emails in various ways, without having to switch to an email client. Process their emails, handle email to Jira communication through Jira issues, potentially with Service Management!
đź“ť Outgoing Emails
- Send Manual Emails with a click
- Create custom templates, use advanced velocity scripts
- Send customizable Jira email Notifications when something happens to the issues (create, update, etc)
- Send Emails automatically in Workflow post function (transition)
- Use canned responses
📬 Incoming Emails
- Process incoming mails with our easy to use Next Gen Mail Handler
- Manage Attachments
đź‘‘ Other Features
More details
đź’Ś Unleash the Email potential in your Jira!
Email This Issue for Jira (formerly called JETI) helps you keep in touch with all stakeholders inside or outside your company. Send them issues in emails in various ways, without having to switch to an email client. Process their emails, handle email to Jira communication through Jira issues, potentially with Service Management!
đź“ť Outgoing Emails
- Send Manual Emails with a click
- Create custom templates, use advanced velocity scripts
- Send customizable Jira email Notifications when something happens to the issues (create, update, etc)
- Send Emails automatically in Workflow post function (transition)
- Use canned responses
📬 Incoming Emails
- Process incoming mails with our easy to use Next Gen Mail Handler
- Manage Attachments
đź‘‘ Other Features
Reviews for cloud
(142)Sign in to write a review
Dear Andreas,
First of all, let us apologize for your unpleasant experience when contacting our Support team.
As we already mentioned in the request you opened with us, our First Response Time SLA is currently 16 business hours. We always make this information available for all our Customers in the automated reply email once a request is created in our Service Desk.
We do our best to reach back to our Customers as soon as possible (usually within 8 hours), however, sometimes, due to the increased workload, we do not have the opportunity to do so.
We have started working on your request within the given SLA and our development team is actively investigating the case as we speak.
We hope that soon we can find the right solution to the issue you have raised!
Thank you,
The META-INF Support Team
Hi David, thank you for your feedback. Reply emails are processed as either comments to the ticket or as a new ticket linked to the original one (e.g when the original ticket is closed). Both are possible though the former is the most widely used solution.
If you need further assistance or have questions, please contact us at our support channels.
Regards,
The META-INF Team.
Hi,Thank you for your kind words, we hope to see you among our users in the future again :)Have a nice day,The META-INF Team
Reviews for server
(142)Sign in to write a review
Hi ,Thank you for the input, it is always nice to see such feedback. If you feel like you have any UI/UX suggestions, feel free to write us an email or reach out on our support channel and we'll definitely check our options. Have a great day,The META-INF Team
Dear John,We are sorry for your experience, however, we could not find any requests by the name of "John Kelly". If you could be so kind as to re-open these requests or let us know of the issue keys, we'd be happy to investigate these issues again.Kind regards,
The META-INF Team
Hi Mafalda,
Thanks a lot for your kind words, it is our pleasure to have worked with you! We hope that in the future we can be of further assistance to you!
The META-INF Team
Hi Mihai,
Thank you for your kind words, it is customer experiences like this that we are striving for!
Have a great day,
The META-INF Team
Hi Evgeny,We are very glad you like our software and hope that we can keep up the good work!Have a great day,The META-INF Team
Reviews for Data Center
(142)Sign in to write a review
Hi Nirmalkumar,
We appreciate your kind words, it is our pleasure to have worked with you! We hope that in the future we can be of further assistance to you!
Best regards,
The META-INF Team
Hi Venkat,We are working on your issue and have sent you a number of replies yesterday as well.Our colleagues will reply to you again today, however, please note that we are in CEST time zone and do not offer 24/7 immediate support, therefore our replies will be sent between Mon-Fri 9 AM CEST - 5 PM CEST based on a FIFO system.Replying to the original email will create new issues as normal behavior because the original email does not contain the information we are looking for in case of replies.We will reach out with more information as we did so far, nevertheless, we thank you for your good review and will keep in touch via SD-11153.Thank you,The META-INF Team
Hi Lauri, thank you for your notes. Please note that Email This Issue Notifications are much more flexible than JIRA Notifications. Just think about the options of conditional notifications (JQL and Change log criteria), recipients from text / select list / etc custom fields, ability to add attachments and so on. It is technically not possible to enhance the JIRA Notifications schemes to support all these features.
Furthermore, it is still possible to apply Email This Issue Notitications to multiple (even to hundreds of Projects) via the Contexts. This means, instead of having to open the project settings page of each project, you can map notifications and templates to multiple projects in one location, by creating *one* Context. Please read through the docs on Contexts
Please let us know if you need any help.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$300 | 50 users$400 | 100 users$500 | 250 users$800 | 500 & upAdditional pricing details |
| 50 users$400/year | 100 users$500/year | 250 users$800/year | 500 users$1,000/year | 750 users$2,100/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
META-INF KFT provides support for this app.
META-INF KFT provides support for this app.
META-INF KFT provides support for this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2020-11-19
Summary
Minor version update
Details
Minor version updateVersions
Version 8.1.2-GA • Jira Server 7.5.0 - 8.14.1 • Released 2020-12-21
Summary
Major bugfixes
Details
What’s new
- Use Default Reporter as agent instead of an arbitrary one
- Improved logging in outgoing emails
- Allow calling global loop transitions when sending or receiving emails
What’s fixed
- Index corruption when deleting subtasks (see how to fix the corrupted issues)
- Occasional NPE in SMTP connections
- Display of attachments in email preview screen when issue is readonly
- Delete action not available to Size and Mime type attachment filters
- Setting a required field twice in the Next Gen Handler resulted in Exception
- Attachments shared in comments should not send a comment notification in Service Management
- Emails with base64 encoded UTF-8 subject fail to get processed
Versions
Version 8.1.2-GA • Jira Data Center 7.5.0 - 8.14.1 • Released 2020-12-21
Summary
Major Bugfixes
Details
What’s new
- Use Default Reporter as agent instead of an arbitrary one
- Improved logging in outgoing emails
- Allow calling global loop transitions when sending or receiving emails
What’s fixed
- Index corruption when deleting subtasks (see how to fix the corrupted issues)
- Occasional NPE in SMTP connections
- Display of attachments in email preview screen when issue is readonly
- Delete action not available to Size and Mime type attachment filters
- Setting a required field twice in the Next Gen Handler resulted in Exception
- Attachments shared in comments should not send a comment notification in Service Management
- Emails with base64 encoded UTF-8 subject fail to get processed
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Email This Issue via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Email This Issue versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Email This Issue.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Email This Issue via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Email This Issue versions compatible with your instance, you can look through our version history page.
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