Jira Server 4.0 - 6.4.14
Email collaboration and email service desk made easy - send and receive emails with support for external users
Email collaboration and email service desk made easy - send and receive emails with support for external users
Email collaboration and email service desk made easy - send and receive emails with support for external users
Email issues to anyone in or outside your company
Notify your contacts when something happens.
Send emails from workflow transitions
Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.
Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.
Use the Email This Issue Workflow Post Function to send emails right form the workflow transitions. Conditional email sending via JQL, many recipient types, attachments are all available.
Email issues to anyone in or outside your company
Notify your contacts when something happens.
Process incoming emails and save email addresses
Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.
Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.
Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledment email back to the sender, it saves sender and recipient email addresses to custom fields
More details
New Features
- JETIC-390 - Add Service Desk link to portal from the mail templates
- JETIC-493 - Add option to restrict comments added by mail handlers
- JETIC-529 - Set Field Value
- JETIC-544 - Add source trigger type to mail templates
- JETIC-568 - Add Sender to Request participants Action
Improvements
- JETIC-345 - Display From Address in email preview
- JETIC-475 - Convert inline (BASE64) images to real attachments in manually sent emails
- JETIC-539 - Add image attachment inline when manually sending issue
- JETIC-560 - Recognize attachments
- JETIC-609 - incoming log query optimization
Bugfixes
- JETIC-506 - Include own changes works incorrectly
- JETIC-509 - Add comment throws NPE if no issue found
- JETIC-537 - Copy-pasted images are not shown
- JETIC-541 - image names are duplicated
- JETIC-529 - Set Field Value
- JETIC-559 - worklog event ignored
- JETIC-596 - Loading audit logs takes much time
- JETIC-598 - CreateCustomerAction fails with invalid propert
More details
New prices for Email This Issue
Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.
JETI turns Jira to be a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.
- Compose and dispatch emails manually within Jira.
- Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
- Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
- Attach issue attachments to your email.
- Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
- Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.
Reviews for cloud
(118)Sign in to write a review
Hi Fredrick, we are a little bit confused about your comments. We started to work on your request immediately and are actively working on the questions you raised. We cannot provide instant response times and exclusivity, but a strong intention to help you.
Concerning the feature of processing incoming emails, we can assure you that if the configuration is correct, emails can be processed by our Cloud Mail Handler with all the additional capabilities not available in Jira Cloud out of the box.
Regards,
The META-INF team
Hi Martin, we apologize for overlooking your request. We have replied to you in our service desk and will help you resolve the issue as soon as possible. Regards, the META-INF Team.
Hi Mohammad, the above scenario is supported in the addon.
please read through our feature list and tutorials to get started.
BTW: why did you rate our addon with 3 starts? We'd like to know what we need to improve in the future.
Also we kindly ask you to submit your support requests via our customer portal.
Thank you,
The META-INF Team
Reviews for server
(118)Sign in to write a review
Hi Jimbo,
First of all thank you for your notes. We respect honest opinions all the time.
Furthermore, we agree with you that the responsiveness of our support is sporadic and needs to more reliable.
Just to clarify things, let me share some details with you on what we've done so far to solve this problem. We have already started to improve our quality of support processes. We have onboarded new team members, involved developers and have started produce tutorial videos additionally to our written tutorials. We started to collaborate with customers using screensharing tools to troubleshoot complex issues faster.
We believe that our team is improving week by week and our response time will be not only more and more even but shorter too.
We are happy that you find our addon powerful and helpful to your needs. We do hope you'll experience the result of our efforts to improve support as well.
Regards, the META-INF Team
Reviews for Data Center
(118)Sign in to write a review
Hi Lauri, thank you for your notes. Please note that Email This Issue Notifications are much more flexible than JIRA Notifications. Just think about the options of conditional notifications (JQL and Change log criteria), recipients from text / select list / etc custom fields, ability to add attachments and so on. It is technically not possible to enhance the JIRA Notifications schemes to support all these features.
Furthermore, it is still possible to apply Email This Issue Notitications to multiple (even to hundreds of Projects) via the Contexts. This means, instead of having to open the project settings page of each project, you can map notifications and templates to multiple projects in one location, by creating *one* Context. Please read through the docs on Contexts
Please let us know if you need any help.
Thank you for your review. Can you please submit your request via our Customer Portal? Tibor
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$200 | 50 users$250 | 100 users$300 | 250 users$450 | 500 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).
- Do you offer academic, community, or open-source licenses for cloud apps?
Academic, community and open source licenses are not available for cloud apps.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
META-INF KFT is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
META-INF KFT is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2018-07-28
Summary
Many new mail handler features and bugfixes
Versions
Version 7.1.1.7 • Jira Server 7.0.0 - 7.12.2 • Released 2018-08-23
Summary
Improvements and bugfix release
Details
What's New
- (JETI-1791) Support To and Cc recipients separately in Field Rules.
- (JETI-1810) Support for My changes: Do not notify me in workflow post functions.
- (JETI-1829) Make comments available in email templates used by JETI post function
- (JETI-1832) Improve logging of field rule processing
- (JETI-1835) Enable Browser Spell Check in Rich Text Editor
- Updated version of the Rich Text Editor
What's Fixed
- (JETI-1792) Editing internal comment then switching to external sends both to customer
- (JETI-1817) SD notification handler fails JQL filtering
- (JETI-1822) Email log not populated on subtasks correctly
- (JETI-1827) ClassCastException IMAPMessage casting to MimeBodyPart
- (JETI-1572) #renderComment() not working
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new add-ons from the left-hand side of the page.
- Locate Email This Issue via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Email This Issue versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
- Locate Email This Issue.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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