OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
Key highlights of the appAI-powered ticket assignment for optimal team efficiency
Smart task assignment embedded in Jira tickets
Find the best candidates for the task base on their metrics and availabilities. We recommend only the top 5 result based on your individuals performance and put skills to work for a better outcome.
Find required skills easily
From your Jira ticket, find the technical skills required to execute the task directly whithout having to open the administrator app.
Flexible Project Access Management
Administrators control precisely which projects Knack3 have access to, and which users and groups can use Knack3 features. Let you guide through step by step to ensure a secure configuration.
Supporting media
More details
Knack3 Smart Ticket: AI-Powered Ticket Assignment for Jira
Transform Task Assignment with Intelligence
Knack3 Smart Ticket improves operational productivity by identifying the most suitable candidates for each task based on technical skill mastery, capabilities, and performance metrics.
Two-Stage Intelligence System
Stage 1: AI Skills Detection
Artificial intelligence analyzes ticket titles and descriptions to automatically identify required technical skills using OpenAI's NLP.
Stage 2: Performance Algorithm
Our proprietary calculation algorithm evaluates team members on:
- Technical skill mastery levels
- Current workload and capacity
- Productivity metrics and patterns
The system recommends the top 5 best-suited candidates for each task, helping teams achieve higher quality service and operational efficiency.
Key Benefits
- 70% faster ticket assignments
- 85% fewer assignment errors
- Data-driven decisions replace guesswork
- Balanced workload distribution
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Smart Ticket integrates with your Atlassian app
Version information
Version 7.1.0•for Jira Cloud
- Release date
- Feb 19th 2026
- Summary
- Minor version update
- Details
Minor version update:
- Mistral as default AI provider with a more restrictive data security policy
- Input sanitizer to project against data injection
- Payment model
- Paid via Atlassian
- License type
- Commercial