Enterprise Mail Handler for Jira (JEMH)

for Jira Cloud, Jira Server 8.0.0 - 8.19.1, Jira Data Center 8.0.0 - 8.19.1 and more
2,058 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software
  • Cloud Migration Assistance

An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

JEMHC Integrate email from anyone, anywhere

JEMHC provides complete notification customization capabilities (inc preview) for TEXT/HTML templates, including images, CSS, and even localisation. Templates and CSS can be bundled into Themes, for export/import.

The Heart of JEMHC - Project Mappings

JEMHC Profiles contain many Project Mappings, which allows specific handling based on Rules (eg recipient match). This means you can Map incoming emails To: an address, to a given project, and customize...

Additional Slack and SMS notifications are FREE

JEMHC now has integrated Slack and SMS transports for message delivery. These are FREE and don't count toward your Plan. Transport notifications can be customized and driven by Postfunction.

More details

Enterprise message handler for Jira Cloud (JEMHC) is the Cloud version of JEMH.

Key Functionality:

  • Inbound/Outbound Oauth support for external mailbox (o365/gmail)
  • Comprehensive email extraction
  • Replied-to content cleanup tools
  • Image blocking
  • Jira and email only user support
  • Full template control, including CSS and image support
  • Inbound/Outbound Auditing
  • Postfunction
  • Adhoc notification
  • Free SMS/Slack notifications


  • Subscription costs cover a monthly capacity plan limit not unlimited email volume/data (why). Higher than average volumes are supported through Data Packs and Plan Upgrades, see the JEMHC Licensing Page for more
  • Evaluation periods are not extendable, cancellation of active licenses and re-evaluations are not permitted - an active license will be required
  • Configuration data is purged after 30d of no active license being present
  • There is no automated migration of configuration from Server/DC due to environmental differences, for more, see Migrating from Server/DC to Cloud

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy


This app is part of the Marketplace Bug Bounty Program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

Enterprise Mail Handler for Jira (JEMH) integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer Jira projects
  • Delete data from the host application


Track your usage on a monthly basis, or even daily basis, predict traffic volume (relates to license plans)