2,067
Customers have installed this app in at least 2,067 active instances.
2,067
Customers have installed this app in at least 2,067 active instances.
2,067
Customers have installed this app in at least 2,067 active instances.
    by The Plugin Peoplefor Jira Cloud, Jira Server 8.0.0 - 8.17.0, Jira Data Center 8.0.0 - 8.17.0 and more versions
    Versions available for Jira Server 6.1 - 7.13.18
    Jira Data Center 7.4.0 - 7.13.18
    Supported
    The Plugin People supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    The Plugin People supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    The Plugin People supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.

    An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

    An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

    An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

    JEMHC Integrate email from anyone, anywhere

    The Heart of JEMHC - Project Mappings

    Additional Slack and SMS notifications are FREE

    JEMHC provides complete notification customization capabilities (inc preview) for TEXT/HTML templates, including images, CSS, and even localisation. Templates and CSS can be bundled into Themes, for export/import.

    JEMHC Profiles contain many Project Mappings, which allows specific handling based on Rules (eg recipient match). This means you can Map incoming emails To: an address, to a given project, and customize...

    JEMHC now has integrated Slack and SMS transports for message delivery. These are FREE and don't count toward your Plan. Transport notifications can be customized and driven by Postfunction.

    Integrate email from anyone, anywhere

    Customisation of outbound notifications and more

    Integrated Transports (Hipchat, SMS)

    JEMH can integrate external non-Jira users, consume system generated emails, extractive fields for storage in custom fields, and much more

    Configure what events should result in notifications Pick customised JEMH TemplateSets (email templates) Include attachments, inline avatars, comment images

    New in 2.0, we have integrated the Hipchat and SMS transport to enable more flexible notifications. Transport notifications can be customized through TemplateSets and driven by Postfunction.

    Integrate email from anyone, anywhere

    Customisation of outbound notifications and more

    Integrated Transports (Slack, SMS)

    JEMH can integrate external non-Jira users, consume system generated emails, extractive fields for storage in custom fields, and much more

    Configure what events should result in notifications Pick customised JEMH TemplateSets (email templates) Include attachments, inline avatars, comment images

    We have integrated Slack and SMS (web delivery) transport to enable more flexible notifications. Transport notifications can be customized through TemplateSets and driven by Postfunction.

    More details

    Enterprise message handler for Jira Cloud (JEMHC) is the Cloud version of JEMH.

    Key Functionality:

    • Inbound/Outbound Oauth support for external mailbox (o365/gmail)
    • Comprehensive email extraction
    • Replied-to content cleanup tools
    • Image blocking
    • Jira and email only user support
    • Full template control, including CSS and image support
    • Inbound/Outbound Auditing
    • Postfunction
    • Adhoc notification
    • Free SMS/Slack notifications

    Note:

    • Subscription costs cover a monthly capacity plan limit not unlimited email volume/data (why). Higher than average volumes are supported through Data Packs and Plan Upgrades, see the JEMHC Licensing Page for more
    • Evaluation periods are not extendable, cancellation of active licenses and re-evaluations are not permitted - an active license will be required
    • Configuration data is purged after 30d of no active license being present
    • There is no automated migration of configuration from Server/DC due to environmental differences, for more, see Migrating from Server/DC to Cloud

    More details

    JEMH is an Enterprise message handler for your Jira, providing a scalable email handling and routing, auditing, incoming mail 'fixing' on the fly, customized notification templates by project, support for email only users, integrated Test Case facilities, Auditing, configuration export/import and more.

    For JEMH (Server) pricing, please see the Licensing Page. New purchases are possible through the Shop as well as direct, discounted Maintenance/Upgrades must be done via sales@thepluginpeople.com.

    For JEMHC (Cloud) pricing, please see the Marketplace Page. All related purchases are handled through your Jira and Marketplace only.

    If you have problems with JEMH or JEMHC (we dogfood our JEMHC addon for this)

    • JEMH (Server): jemh-support@thepluginpeople.com
    • JEMHC (Cloud): jemhc-support@thepluginpeople.com

    More details

    JEMH is an Enterprise message handler for your Jira, providing a scalable email handling and routing, auditing, incoming mail 'fixing' on the fly, customized notification templates by project, support for email only users, integrated Test Case facilities, Auditing, configuration export/import and more.

    For JEMH (Sever) pricing, please see the Licensing Page. New purchases are possible through the Shop as well as direct, discounted Maintenance/Upgrades must be done via sales@thepluginpeople.com.

    For JEMHC (Cloud) pricing, please see the Marketplace Page. All related purchases are handled through your Jira and Marketplace only.

    If you have problems with JEMH or JEMHC (we dogfood our JEMHC addon for this)

    • JEMH (Server): jemh-support@thepluginpeople.com
    • JEMHC (Cloud): jemhc-support@thepluginpeople.com

    Reviews for cloud

    (80)
    Sign in to write a review
    by Young Lee on 2021-06-11
    JEMH has been the perfect tool for our company. We needed a tool to automatically parse through our emails to generate Jira tickets with pre-filled fields based on the email content. JEMH is perfect for this and a quick poke through the documentation and configurations shows that this is a very powerful tool. The documentation is there and well laid out but can be a bit daunting at times. Fortunately, the support is also actually really fantastic. I have had to reach out to them many times during our initial set-up and they have always delivered.
    Was this review helpful?YesNo
    by Barry Ozer on 2021-04-13
    JEMH has been a Godsend for our Organization as we do not have Public signup enabled for our Jira Cloud instance. The tool has allowed multiple departments ie Accounts Receivable to be able to communicate with external stakeholders seamlessly integrated with Jira Service Desk. The auditing tools are as good as it gets and you can configure your handlers to include or exclude your internal users. Their documentation is also exceptional and provides plenty of optimization material. Also, shout out to Andy for providing exceptional guidance to optimize our installation. The only caveat I have specifically for larger organizations is that JEMH's highest plan caps out at 35000 messages monthly, so the tool may not be suitable for those who are looking to input and output more requests.
    Was this review helpful?YesNo
    The Plugin People

    Hi Barry, thanks for that! Whilst top-tier plans do currently have a technical absolute that are really no more than a point in time value than an absolute - the app is designed to scale and we're happy to do so in order to accommodate larger subscription level customers. We do monitor usage and make periodic plan volume increases over time, referred in the JEMHC blog. As of 1 MAY, top tier was upped to 50K msgs, we're hypothetically considering even higher tiers but the customers who would need that volume are few and far between, probably.

    by Eben Oosthuizen on 2021-03-05
    This is a powerful app, very useful. I would say the advance features is not for beginners but the basics is pretty simple to set up, much like Jira in general I suppose. Their support is what gives them the 5 stars, really helpful and quick!
    Was this review helpful?YesNo
    by Quang Duong on 2019-08-08
    Support team is super responsive and able to help a customer through MS Exchange EWS configuration and setup to satisfy a huge use case when customer's internal security has disabled POP/IMAP protocols.
    1 out of 1 found this review helpful
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    by Adam Freeman on 2018-06-07
    I'm a new user to Jira and JEMH and managed to configure a multi channel / multi brand helpdesk for Jira Service desk. After lots of messing around its finally working correctly. Documentation could be better but it got the job done.
    2 out of 2 found this review helpful
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    Reviews for server

    (80)
    Sign in to write a review
    by Jira Administrators on 2021-04-22
    - I have been using JEMH Server for about five years. - JEMH is extraordinarily powerful and feature rich. I would find it very very difficult to run Jira in my environment without JEMH. - Others have commented about the price of JEMH. Given what it does, I think the price is fair. - To get the full benefit of JEMH you have to climb a significant learning curve. You should make sure you have exhausted Jira's built-in mail handler before you embark on the JEMH journey. - I believe the online documentation for JEMH could use improvement. - I rely heavily on the JEMH support team. Every time I have contacted them, their response has been quick and extremely helpful. The only reason I don't give 5 stars is the online documentation. Other than that, JEMH to me is a winner.
    Was this review helpful?YesNo
    by Mike Russos on 2021-01-12
    product provides a lot of flexibility and the company is responsive
    Was this review helpful?YesNo
    by OLIVER CAPALAD on 2020-01-30
    The most powerful plugin for handling email ingestion and notification! We have been using this for more than 5 years now and I am pretty much pleased with the progress they had. They enhance their product quite often and it has addressed a lot of the gap that the native JIRA Mail features and more. Though, for someone new to this, it will require quite some time to learn how to configure. But they have quite intensive documentation. But don't expect their documentation to be a step-by-step guide. It is rather, you need to know what you want to do and find the right article for you. But in case you get stuck, their support team is awesome, very helpful and responsive.
    1 out of 1 found this review helpful
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    by bsa5 on 2019-11-13
    Kudos to Andy and his wonderful support team. We have been using JEMH since 2013 and it just keeps getting better and better and customer support is always responds promptly with spot on resolutions. Kartik Verma is awesome! I was having an issue with configuring JEMH Field Processors. I wanted to capture email content from a web form to create a JIRA issue with all 29 custom fields populated. Kartik was persistent to help me resolve the issues I was experiencing. He explained everything in detail and now I have a much better understanding and even learned about a couple more features of this amazing product. Thank you so much Kartik for your superior support!
    Was this review helpful?YesNo
    by Sebastian Wagner on 2019-08-08
    I'm rarely writing reviews but after my last contact with TPP i feel like i have to. ;) So basically: JEMH is one fine piece of add-on. We're using this for years now in a growing environment and it still handles all incoming mails from dozens of mail accounts with thousands of mapping rules. It's pretty easy to configure the basics, but comes in with a lot of features that helped us pre process our incoming e-mails. all is fine when your installation works, but what about the support? Well, the support isn't just professional (fast response, friendly contact, professional problem analysis, good advices)... it's an outstanding one! Because they supported me even though it wasn't a JEMH error at all and helped me figuring out how to fix my Jira problem. You guys, are Awesome... just like your product! <3
    1 out of 2 found this review helpful
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    Reviews for Data Center

    (80)
    Sign in to write a review
    by Ameya Phadnis on 2021-04-23
    Very powerful tool. Product is designed considering all the use cases. The support team is fabulous. Quick response and the team have maintained great documentation. Excellent and powerful plugin.
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    by David Iavarone on 2021-04-07
    Very powerful tool, enables you to take control of email logic in ways Jira doesn't allow you out of the box. I absolutely love the audit logs and the ability to reprocess mail or even extract the original email right from audit. Support has also been very responsive and effective. Excellent.
    Was this review helpful?YesNo
    by SDLC Support on 2019-09-16
    Excellent plugin for Email handling, has so much of capabilities, and the support from the team is simply awesome. It is working great with our Business cases.
    Was this review helpful?YesNo
    by Nimrod levy on 2017-08-14
    After Lots of Husstle it finally works, and works Perfectly, Nevertheless its very very hard to configure and understand. Thanks to the AWESOME support of the pluginpeople it works fine, I advise to do an initial youtube tutorial that will help so many other. Thanks!
    2 out of 3 found this review helpful
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    The Plugin People

    Thanks! Yes, we are carrying some technical debt in UI complexity :/ new user feedback noted, we'll be doing some videos (sooner) and wizard link bootstrapping (a bit later)

    by Evgeniy Russkikh on 2017-06-29
    Probably best addon to work with email. A lot of features, often updates. Really cool support team!
    0 out of 2 found this review helpful
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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.
    50 users$900/year100 users$1,600/year250 users$3,200/year500 users$4,800/year750 users$5,400/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    The Plugin People provides support for this app.

    The Plugin People provides support for this app.

    The Plugin People provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-06-09

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 3.3.44-server Jira Server 8.0.0 - 8.17.0 Released 2021-06-11

    Summary

    Security update & bugfixes

    Details

    Security updateA remote code exploit vector was identified and fixed. All customers should upgrade to this version to mitigate associated risk.
    • JEMH-7666 : SECURITY FIX - Remote Code Exploit

    Bugfixes/updates

    • JEMH-7694 : Improve logging/report info for duplicate attachments
    • JEMH-7684 : StandardV2 HTML Extraction method not adding '|' at the end of lines when creating tables
    • JEMH-7683 : When Strip Quotes is used add a message to report/log
    • JEMH-7673 : PreProcTaskRunner adds redundant report messages during profile election
    • JEMH-7665 : Missing Script Engine causes NPE
    • JEMH-7664 : Adding and Testing XSRF checks to the ldap and licensing packages
    • JEMH-7662 : PreProcTaskRunner overwrites original email on successive runs.
    • JEMH-7605 : Add common actions from Auditing to Report
    • JEMH-7556 : X-Jira-Fingerprint response not carried over during upgrade
    • JEMH-7552 : FileAlreadyExistsException caused when using nio.file.move()

    Versions

    Version 3.3.45-dc Jira Data Center 8.0.0 - 8.17.0 Released 2021-06-11

    Summary

    Security update & bugfixes

    Details

    Security update

    A remote code exploit vector was identified and fixed. All customers should upgrade to this version to mitigate associated risk.

    • JEMH-7666 : SECURITY FIX - Remote Code Exploit

    Bugfixes/updates

    • JEMH-7694 : Improve logging/report info for duplicate attachments
    • JEMH-7684 : StandardV2 HTML Extraction method not adding '|' at the end of lines when creating tables
    • JEMH-7683 : When Strip Quotes is used add a message to report/log
    • JEMH-7673 : PreProcTaskRunner adds redundant report messages during profile election
    • JEMH-7665 : Missing Script Engine causes NPE
    • JEMH-7664 : Adding and Testing XSRF checks to the ldap and licensing packages
    • JEMH-7662 : PreProcTaskRunner overwrites original email on successive runs.
    • JEMH-7605 : Add common actions from Auditing to Report
    • JEMH-7556 : X-Jira-Fingerprint response not carried over during upgrade
    • JEMH-7552 : FileAlreadyExistsException caused when using nio.file.move()

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Enterprise Mail Handler for Jira (JEMH) via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Enterprise Mail Handler for Jira (JEMH) versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Enterprise Mail Handler for Jira (JEMH).
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Enterprise Mail Handler for Jira (JEMH) via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Enterprise Mail Handler for Jira (JEMH). You're prompted to log into MyAtlassian. Enterprise Mail Handler for Jira (JEMH) begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Enterprise Mail Handler for Jira (JEMH) versions compatible with your instance, you can look through our version history page.

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