Enterprise Mail Handler for Jira (JEMH)

for Jira Cloud, Jira Server 9.0.0 - 9.12.10, Jira Data Center 9.13.0 - 9.16.1 and more
1,933 installs
  • Jira Service Management
  • Jira

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

Integrate email from anyone, anywhere

Take your Jira email integration to the next level. Drive issue changes, support external non-Jira users, extract information to set in custom fields, handle emails from monitoring systems, and much, much more!

Customisation of outbound notifications and more

Configure what events should result in notifications Pick customised JEMH TemplateSets (email templates) Include attachments, inline avatars, comment images

Notify with other services such as Slack and SMS

Enhance your notification capabilities by sending notifications via 3rd party services such as Slack and SMS. Notifications can also be customized through Template Sets and driven by workflow post-functions.

More details

JEMH is an Enterprise message handler for your Jira, providing a scalable email handling and routing, auditing, incoming mail 'fixing' on the fly, customized notification templates by project, support for email only users, integrated Test Case facilities, Auditing, configuration export/import and more.

For JEMH (Server) pricing, please see the Licensing Page. New purchases are possible through the Shop as well as direct, discounted Maintenance/Upgrades must be done via sales@thepluginpeople.com.

For JEMHC (Cloud) pricing, please see the Marketplace Page. All related purchases are handled through your Jira and Marketplace only.

If you have problems with JEMH or JEMHC (we dogfood our JEMHC addon for this)

  • JEMH (Server): jemh-support@thepluginpeople.com
  • JEMHC (Cloud): jemhc-support@thepluginpeople.com



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy



Since 1.6.24, JEMH now provides co-located feedback for active Event Listener Project Mappings (by project key match or regexp). Viewing is possible by Project Admins, with System Admins able to drill through