Enterprise Mail Handler for Jira (JEMH)

Name: Enterprise Mail Handler for Jira (JEMH)
Rating: 3.6111111640930176 (72 reviews)

by The Plugin People Top Vendorfor Jira Cloud, Jira Server 8.0.0 - 8.9.0, Jira Data Center 8.0.0 - 8.9.0 and more versions

Versions available for Jira Server 6.1 - 7.13.13
Jira Data Center 7.4.0 - 7.13.13

Supported

Jira Service Desk

Supported

Jira Service Desk

Supported

Jira Service Desk

An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

JEMHC Integrate email from anyone, anywhere

The Heart of JEMHC - Project Mappings

Additional Slack and SMS notifications are FREE

JEMHC provides complete notification customization capabilities (inc preview) for TEXT/HTML templates, including images, CSS, and even localisation. Templates and CSS can be bundled into Themes, for export/import.

JEMHC Profiles contain many Project Mappings, which allows specific handling based on Rules (eg recipient match). This means you can Map incoming emails To: an address, to a given project, and customize...

JEMHC now has integrated Slack and SMS transports for message delivery. These are FREE and don't count toward your Plan. Transport notifications can be customized and driven by Postfunction.

Integrate email from anyone, anywhere

Customisation of outbound notifications and more

Integrated Transports (Hipchat, SMS)

JEMH can integrate external non-Jira users, consume system generated emails, extractive fields for storage in custom fields, and much more

Configure what events should result in notifications Pick customised JEMH TemplateSets (email templates) Include attachments, inline avatars, comment images

New in 2.0, we have integrated the Hipchat and SMS transport to enable more flexible notifications. Transport notifications can be customized through TemplateSets and driven by Postfunction.

Integrate email from anyone, anywhere

Customisation of outbound notifications and more

Integrated Transports (Hipchat, SMS)

JEMH can integrate external non-Jira users, consume system generated emails, extractive fields for storage in custom fields, and much more

Configure what events should result in notifications Pick customised JEMH TemplateSets (email templates) Include attachments, inline avatars, comment images

New in 2.0, we have integrated the Hipchat and SMS transport to enable more flexible notifications. Transport notifications can be customized through TemplateSets and driven by Postfunction.

More details

Enterprise message handler for Jira Server (JEMH) provides a scalable email handling and routing, auditing, incoming mail 'fixing' on the fly, customized notification templates by project, support for email only users, integrated Test Case facilities, Auditing, configuration export/import and more.

Enterprise message handler for Jira Cloud (JEMHC) is the Cloud version.

For JEMH (Sever) pricing, please see the Licensing Page. New purchases are possible through the Shop as well as direct, discounted Maintenance/Upgrades must be done via sales@thepluginpeople.com.

For JEMHC (Cloud) pricing, please see the Marketplace Page. Core subscription processing are handled through your Jira and Marketplace only. Marketplace has no support of capacity related payments so we do related billing outside Marketplace (read more about JEMHC capacity, plans and related costs).

NOTE: App functionality may be limited in the free plan for Jira Software Cloud and Jira Core Cloud.

Media

Screenshot slideshow (8)

Privacy and security

Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.
Vendor privacy policy
Security
This vendor has completed the security self-assessment and shared the results with Atlassian.
Cloud app vendors are encouraged to complete a yearly self-assessment of their data security practices. This information is self-reported by vendors, and Atlassian is not responsible for the security or integrity of this app.
Self-assessment program details

Resources

Watch app (369)

Integration details

Enterprise Mail Handler for Jira (JEMH) integrates with your Atlassian product. This remote service can:

View email addresses of users
Act on a user's behalf, even when the user is offline
Administer Jira projects
Delete data from the host application
Write data to the host application
Read data from the host application

See all

More details

JEMH is an Enterprise message handler for your Jira, providing a scalable email handling and routing, auditing, incoming mail 'fixing' on the fly, customized notification templates by project, support for email only users, integrated Test Case facilities, Auditing, configuration export/import and more.

For JEMH (Server) pricing, please see the Licensing Page. New purchases are possible through the Shop as well as direct, discounted Maintenance/Upgrades must be done via sales@thepluginpeople.com.

For JEMHC (Cloud) pricing, please see the Marketplace Page. All related purchases are handled through your Jira and Marketplace only.

If you have problems with JEMH or JEMHC (we dogfood our JEMHC addon for this)

JEMH (Server): jemh-support@thepluginpeople.com
JEMHC (Cloud): jemhc-support@thepluginpeople.com

More details

For JEMH (Sever) pricing, please see the Licensing Page. New purchases are possible through the Shop as well as direct, discounted Maintenance/Upgrades must be done via sales@thepluginpeople.com.

For JEMHC (Cloud) pricing, please see the Marketplace Page. All related purchases are handled through your Jira and Marketplace only.

If you have problems with JEMH or JEMHC (we dogfood our JEMHC addon for this)

JEMH (Server): jemh-support@thepluginpeople.com
JEMHC (Cloud): jemhc-support@thepluginpeople.com

Reviews for cloud

(72)Sign in to write a review

by Quang Duong on 2019-08-08

Support team is super responsive and able to help a customer through MS Exchange EWS configuration and setup to satisfy a huge use case when customer's internal security has disabled POP/IMAP protocols.

1 out of 1 found this review helpful

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by Adam Freeman on 2018-06-07

I'm a new user to Jira and JEMH and managed to configure a multi channel / multi brand helpdesk for Jira Service desk. After lots of messing around its finally working correctly. Documentation could be better but it got the job done.

2 out of 2 found this review helpful

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by Nimrod levy on 2017-08-14

After Lots of Husstle it finally works, and works Perfectly, Nevertheless its very very hard to configure and understand. Thanks to the AWESOME support of the pluginpeople it works fine, I advise to do an initial youtube tutorial that will help so many other. Thanks!

2 out of 3 found this review helpful

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The Plugin People

Thanks! Yes, we are carrying some technical debt in UI complexity :/ new user feedback noted, we'll be doing some videos (sooner) and wizard link bootstrapping (a bit later)

by Evgeniy Russkikh on 2017-06-29

Probably best addon to work with email. A lot of features, often updates. Really cool support team!

0 out of 2 found this review helpful

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by Andrew Laden on 2017-04-26

I have a love/hate relationship with this plugin. It is very powerful with a ton of configuration options. For very simple cases it is easy to set up, but as you dig into its more advanced features it can get very complicated. Unfortunately, the documentation is very poor. It is written in a combination of "How Do I" and various answered questions, which means is is very hard to actually understand what each feature and configuration setting does and how it behaves in various cases. I would greatly prefer a more linear documentation setup that lists each configuration option and what is does. (or at least links to pages that explain it further in context.) Support is generally helpful in assisting and responsive to questions, bugs and new feature requests.

12 out of 13 found this review helpful

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Reviews for server

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by OLIVER CAPALAD on 2020-01-30

The most powerful plugin for handling email ingestion and notification! We have been using this for more than 5 years now and I am pretty much pleased with the progress they had. They enhance their product quite often and it has addressed a lot of the gap that the native JIRA Mail features and more. Though, for someone new to this, it will require quite some time to learn how to configure. But they have quite intensive documentation. But don't expect their documentation to be a step-by-step guide. It is rather, you need to know what you want to do and find the right article for you. But in case you get stuck, their support team is awesome, very helpful and responsive.

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by bsa5@cdc.gov on 2019-11-13

Kudos to Andy and his wonderful support team. We have been using JEMH since 2013 and it just keeps getting better and better and customer support is always responds promptly with spot on resolutions. Kartik Verma is awesome! I was having an issue with configuring JEMH Field Processors. I wanted to capture email content from a web form to create a JIRA issue with all 29 custom fields populated. Kartik was persistent to help me resolve the issues I was experiencing. He explained everything in detail and now I have a much better understanding and even learned about a couple more features of this amazing product. Thank you so much Kartik for your superior support!

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by Sebastian Wagner on 2019-08-08

I'm rarely writing reviews but after my last contact with TPP i feel like i have to. ;) So basically: JEMH is one fine piece of add-on. We're using this for years now in a growing environment and it still handles all incoming mails from dozens of mail accounts with thousands of mapping rules. It's pretty easy to configure the basics, but comes in with a lot of features that helped us pre process our incoming e-mails. all is fine when your installation works, but what about the support? Well, the support isn't just professional (fast response, friendly contact, professional problem analysis, good advices)... it's an outstanding one! Because they supported me even though it wasn't a JEMH error at all and helped me figuring out how to fix my Jira problem. You guys, are Awesome... just like your product! <3

1 out of 2 found this review helpful

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by Samuel W. Knowlton on 2019-01-04

We provide support to a lot of non-profit / youth organizations where we'll often have a large number of people whom we don't know very well writing in, and they have a lot of turnover, so it's not efficient to create accounts for everybody. JEMH makes this workable and the support if top notch. Our volunteers like being able to track history without having to juggle logins and we like being able to have that history!

1 out of 2 found this review helpful

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by Colin Helke on 2018-08-15

Great mail handler and great support.

0 out of 2 found this review helpful

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Reviews for Data Center

(72)Sign in to write a review

by SDLC Support on 2019-09-16

Excellent plugin for Email handling, has so much of capabilities, and the support from the team is simply awesome. It is working great with our Business cases.

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by Nimrod levy on 2017-08-14

2 out of 3 found this review helpful

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The Plugin People

Thanks! Yes, we are carrying some technical debt in UI complexity :/ new user feedback noted, we'll be doing some videos (sooner) and wizard link bootstrapping (a bit later)

by Evgeniy Russkikh on 2017-06-29

Probably best addon to work with email. A lot of features, often updates. Really cool support team!

0 out of 2 found this review helpful

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by Andrew Laden on 2017-04-26

12 out of 13 found this review helpful

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by Anupam Deo on 2017-04-06

Its a good plugin for people wishing to use the mail handler facility with additional capabilities. As the plugin offers vast range of features, its configuration is little challenging. As we may want to test few features and not everything that the plugin offers, I would love if the documentation is more of feature based instead of the entire documentation for everything. This will help to move gradually and understand the subtleties in a better way, as going back and forth sometimes creates fatigue. Positive side is, an excellent support team sits to help with questions. Great team!

2 out of 3 found this review helpful

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Cloud Pricing

Server Pricing

Data Center Pricing

This app is sold by a third-party vendor.

Let us know that you'd like to manage this app's billing on your Atlassian invoice.

50 users$900/year

100 users$1,600/year

250 users$3,200/year

500 users$4,800/year

750 users$5,400/year

1000 & upAdditional pricing details

Up to 10 users

monthly flat fee

Free 30 day trial

11 - 100 users

$2.5

per user/month

Free 30 day trial

101+ users? View additional pricing examples

Pricing FAQ

How does cloud app pricing work?

Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my cloud pricing?

Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

The pricing structure for cloud apps is as follows:

Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

Annual subscriptions may offer a discount depending on the number of users purchased.

Do you offer academic, community, or open-source licenses for cloud apps?

Academic, community and open source licenses are not available for cloud apps.

Can I extend my free trial?

For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

Pricing FAQ

What does 'paid-via-vendor' mean?

Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

Payment for paid-via-vendor apps is not handled by Atlassian.

Will paid-via-vendor transactions be on my Atlassian invoice?

Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

Pricing FAQ

How does Data Center app pricing work?

Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my Data Center pricing?

Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

Learn more about Data Center approved apps

What type of license do I need if I'm using this app in a Data Center product?

Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

Learn more about Data Center licensing

Do you offer academic, community, or open-source licenses for Data Center apps?

For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

Can I extend my free trial?

For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

The Plugin People provides support for this app.

The Plugin People is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

Vendor support resources

Documentation

Find out how this app works.

Wiki

Collaborative documentation platform hosted by this vendor.

Community

Community discussions connect you to the vendor and other customers who use this app.

See existing Q&A in Atlassian Community Ask a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Vendor support resources

Documentation

Find out how this app works.

Wiki

Collaborative documentation platform hosted by this vendor.

Community

Community discussions connect you to the vendor and other customers who use this app.

See existing Q&A in Atlassian Community Ask a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Vendor support resources

Documentation

Find out how this app works.

Wiki

Collaborative documentation platform hosted by this vendor.

Community

Community discussions connect you to the vendor and other customers who use this app.

See existing Q&A in Atlassian Community Ask a question in the Atlassian Community

Atlassian-hosted discussions connect you to other customers who use this app.

Versions

1.11.27-ACJira Cloud • Released 2020-05-28

Summary

Minor version update

Details

Minor version update

Versions

Version 3.3.7-server • Jira Server 8.0.0 - 8.9.0 • Released 2020-06-04

Summary

Bug fixes, improvements and new feature

Details

JEMH-7338 - Attachment content type not preserved during processing
JEMH-7348 - Adhoc Messaging - selecting a template with no subject would not clear subject field
JEMH-7350 - Trailing Dot On Address pre-processing task not correctly modifying some addresses
JEMH-7353 - Customer Request Types in custom field default selector limited to first 100
JEMH-7354 - Adhoc auto-comments don't expose manually uploaded attachments or included static resources
JEMH-7367 - Hintogram notifications does not show Hints
JEMH-7345 - During alternateID user lookup, if no user found for primary address, use proxyAddresses
JEMH-7356 - Support new variant of PKS7 signed mail encoding
JEMH-7358 - Notify Override Hintogram address on reject
JEMH-7360 - Add methods to create Project/Issue context objects in scripts via jemhUtils
JEMH-7361 - Remove obsolete profile advisory regarding setting related to old profile notifications
JEMH-7364 - Enable custom outcome for comment only scenario where no issue referred

Versions

Version 3.3.8-dc • Jira Data Center 8.0.0 - 8.9.0 • Released 2020-06-05

Summary

Bug fixes, improvements and new feature

Details

JEMH-7338 - Attachment content type not preserved during processing
JEMH-7348 - Adhoc Messaging - selecting a template with no subject would not clear subject field
JEMH-7350 - Trailing Dot On Address pre-processing task not correctly modifying some addresses
JEMH-7353 - Customer Request Types in custom field default selector limited to first 100
JEMH-7354 - Adhoc auto-comments don't expose manually uploaded attachments or included static resources
JEMH-7367 - Hintogram notifications does not show Hints
JEMH-7345 - During alternateID user lookup, if no user found for primary address, use proxyAddresses
JEMH-7356 - Support new variant of PKS7 signed mail encoding
JEMH-7358 - Notify Override Hintogram address on reject
JEMH-7360 - Add methods to create Project/Issue context objects in scripts via jemhUtils
JEMH-7361 - Remove obsolete profile advisory regarding setting related to old profile notifications
JEMH-7364 - Enable custom outcome for comment only scenario where no issue referred

Installation

Log into your Jira instance as an admin.
Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
Click Find new apps or Find new add-ons from the left-hand side of the page.
Locate Enterprise Mail Handler for Jira (JEMH) via search. Results include app versions compatible with your Jira instance.
Click Install to download and install your app.
You're all set! Click Close in the Installed and ready to go dialog.

To find older Enterprise Mail Handler for Jira (JEMH) versions compatible with your instance, you can look through our version history page.

Log into your Jira instance as an admin.
Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
Locate Enterprise Mail Handler for Jira (JEMH).
Click Free trial to download and install your app.
You're all set! Click Close in the Installed and ready to go dialog.

Log into your Jira instance as an admin.
Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
Click Find new apps or Find new add-ons from the left-hand side of the page.
Locate Enterprise Mail Handler for Jira (JEMH) via search. The appropriate app version appears in the search results.
Click Try free to begin a new trial or Buy now to purchase a license for Enterprise Mail Handler for Jira (JEMH). You're prompted to log into MyAtlassian. Enterprise Mail Handler for Jira (JEMH) begins to download.
Enter your information and click Generate license when redirected to MyAtlassian.
Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

To find older Enterprise Mail Handler for Jira (JEMH) versions compatible with your instance, you can look through our version history page.

An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

An enterprise grade Mail Handler for your Jira to automate ingestion of email content and customisation of outbound notifications

JEMHC Integrate email from anyone, anywhere

The Heart of JEMHC - Project Mappings

Additional Slack and SMS notifications are FREE

Integrate email from anyone, anywhere

Customisation of outbound notifications and more

Integrated Transports (Hipchat, SMS)

Integrate email from anyone, anywhere

Customisation of outbound notifications and more

Integrated Transports (Hipchat, SMS)

The Plugin People provides support for this app.

The Plugin People is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

The Plugin People is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

Summary

Details

Summary

Details

Summary

Details

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