Free app
OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appBring Sniffer recordings, console & network logs into JSM tickets — Sniffer account required
One-click recording links
Send a secure recording link from any JSM ticket. Captures the customer's screen, browser console, network calls, and user actions — all auto-attached to the issue when the recording completes.
Live remote sessions via secure PIN
Start a real-time screen share with the customer through a secure PIN — no install, browser-only. Watch their session live and guide them through troubleshooting without leaving Jira.
Full debug context inside Jira
Console errors, network calls, and user actions are captured automatically and synced to the video timeline. Trace API relationships with the built-in network dependency graph.
More details
Requires a paid Sniffer account (plans at snifferweb.com). Sniffer for Jira Service Management transforms how support teams handle customer-reported issues. Send customers secure recording links that automatically capture their screen, browser console, network calls, and user actions — all attached directly to the JSM ticket. For complex live troubleshooting, start a real-time remote session via secure PIN.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Sniffer for Jira Service Management integrates with your Atlassian app
Version information
Version 3.13.0•for Jira Cloud
- Release date
- May 27th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Free
- License type
- Commercial - no charge