Free app
OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appAI assistant for Jira Service Management that delivers fast, accurate help with setup, SLAs, request types, automation, and more
Simplify Your JSM Evaluation
Quickly determine if Jira Service Management fits your team’s needs with fast, reliable answers to setup, request types, SLAs, workflows, and more, all within your existing Jira Service Management environment.
Get Hallucination-Free Answers to JSM FAQs
Ask about Jira Service Management setup, request types, SLAs, workflows, and more to get instant, accurate answers with no tickets or guesswork required. Every response is based on verified Atlassian documentation.
Accelerate Your JSM Setup
Start strong with Jira Service Management by asking questions about request types, SLAs, workflows, automation, and more. Get clear, step-by-step guidance for any setup task.
More details
- Built by Atlas Bench, an Atlassian Solution Partner and team of certified experts in Jira Service Management implementations.
- AI agent trained on Atlassian’s official JSM Cloud documentation and resources from Atlas Bench.
- Hallucination-free AI, providing precise answers by focusing only on JSM-specific resources.
- Lightning-fast answers delivered instantly, reducing delays and improving agent and customer productivity.
- Interactive buttons direct users to relevant JSM resources, tutorials, and tools based on their questions.
- Reduces time spent engaging with Atlassian support by offering comprehensive, instant solutions.
- Simplifies JSM adoption with accurate, context-aware guidance for administrators, agents, and project leads.
- Maximizes value by helping teams fully leverage JSM features, including request types, SLAs, queues, and automation.
- Provides step-by-step guidance for setup, including configuring service projects, workflows, permissions, and portal settings.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Support Agent for Jira Service Management integrates with your Atlassian app
Version information
Version 2.8.0•for Jira Cloud
- Release date
- Jan 13th 2026
- Summary
- Official Launch of Support Agent for Jira Service Management
- Details
This is the first official release of Support Agent for Jira Service Management. It includes the complete core feature set, delivering instant AI-powered assistance inside JSM. This version introduces fast, accurate answers to JSM questions, interactive resource buttons, and step-by-step guidance for request types, SLAs, queues, workflows, and service project configuration. It provides a solid foundation for future enhancements while giving teams a reliable in-product support experience from day one.
- Payment model
- Free
- License type
- Commercial - no charge