Free app
OVERALL RATINGS
INSTALLS
8
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appShow chosen SLA metrics on the customer portal with admin-controlled visibility, JQL filters, and display options
Show SLAs on your customer portal
Publish the SLA metrics you choose to the JSM portal and CSM spaces. Customers see live status, targets and progress on their own requests — no Jira license needed. JQL conditions and four display formats.
See customer SLAs inside any Jira ticket
Linked SLA shows the SLA of linked JSM requests right on the work item — in Software, Business or JSM projects. Grouped per request with a breached/met summary, most urgent first. Fully permission-checked.
Let customers edit admin-approved fields
Portal Edit adds an Edit request action to the portal. Admins whitelist fields per project, optionally narrowed by JQL or user groups. Markdown descriptions, all standard field types, validation and audit comments.
Supporting media
More details
Portal Suite Extension for JSM - Public SLA is part of Portal Suite Extension for JSM. It brings Jira Service Management SLA metrics to the customer portal so requesters see clear status, progress, and time information for the SLAs you choose to publish.
For project admins: open Project settings → Apps → Public SLA. Discover SLA metrics for your service space, turn on “Show on portal,” optionally limit visibility with JQL, pick how dates and times display (absolute dates, due-date style, time remaining/elapsed, or match JSM SLA settings), and save. Each JSM service project has its own configuration.
For portal customers: open a request and use the SLA panel to view enabled metrics and refresh when needed. Portal users do not need a Jira license to see the panel.
Language support: English, Russian, German, Spanish, French, Italian, Japanese, Dutch, Polish, Portuguese, and Chinese (UI follows portal locale where available).
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Portal Suite Extension Free for Jira Service Management integrates with your Atlassian app
Version information
Version 3.1.0•for Jira Cloud
- Release date
- Oct 5th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Free
- License type
- Commercial