OVERALL RATINGS
INSTALLS
7
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appShow chosen SLA metrics on the customer portal with admin-controlled visibility, JQL filters, and display options
Show SLAs on your customer portal
Publish the SLA metrics you choose to the JSM portal and CSM spaces. Customers see live status, targets and progress on their own requests — no Jira license needed. JQL conditions and four display formats.
See customer SLAs inside any Jira ticket
Linked SLA shows the SLA of linked JSM requests right on the work item — in Software, Business or JSM projects. Grouped per request with a breached/met summary, most urgent first. Fully permission-checked.
Let customers edit admin-approved fields
Portal Edit adds an Edit request action to the portal. Admins whitelist fields per project, optionally narrowed by JQL or user groups. Markdown descriptions, all standard field types, validation and audit comments.
Supporting media
More details
Portal Suite Extension for Jira Service Management is a free, all-in-one portal toolkit: SLA transparency for customers, linked-SLA visibility for internal teams, and safe request editing on the portal.
- Public SLA — publish the SLA metrics you choose on the customer portal and in Customer Service Management spaces. Per-project setup, optional JQL conditions, four display formats. Portal users need no Jira license.
- Linked SLA — see the SLA of linked JSM requests on any Jira work item, grouped per request with a breached/at-risk summary.
- Portal Edit — let customers update admin-approved request fields: JQL and user-group conditions, all standard field types, Markdown descriptions, server-side validation and audit comments.
Runs on Atlassian — 100% Forge, zero data egress. Available in 11 languages: English, German, Spanish, French, Italian, Japanese, Dutch, Polish, Portuguese, Russian and Chinese.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Portal Suite Extension for Jira Service Management Free integrates with your Atlassian app
Version information
Version 2.12.0•for Jira Cloud
- Release date
- Jun 24th 2026
- Summary
- JSE now FREE for everyone!
- Details
Now free — and packed with three major features
Linked SLA on the agent issue view
See the SLA of linked JSM requests right on any Jira work item — Software, Business, any project type.
- Per-SLA control: enable "Show on linked issues", pick link scope (all links / children / parents / specific link types) and an optional JQL condition
- Compact status rows with a summary (breached / at risk / met), sorted most-urgent first, grouped per linked request
- Available as both a sidebar context panel and a full-width issue panel, with one-click refresh
- Fully permission-checked: users only see SLA of requests they can access
Portal Edit
- Project admins whitelist editable fields, optionally restricted by JQL condition and audience (everyone / user groups)
- All standard field types
- Works on the JSM portal and Customer Service Management
Customer Service Management support
The Public SLA panel and project settings now work in CSM service spaces — same admin controls, same SLA display formats.
- Payment model
- Paid via Atlassian
- License type
- Commercial