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5/ 5
Based out of 1 reviews
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We've upgraded from 4 to 5 stars on May 25, 2026. Earlier ratings are included in the overall score using linear conversion...
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Dinakaran R
Dinakaran R
Posted on Oct 7, 2026
Jira Service Management is powerful, but it can feel complex for teams that only need basic request management. Configuration, workflows, SLAs, permissions, and automation can take time to maintain. A simpler service desk with easy setup and core request-management features would be very useful.
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