Free app
OVERALL RATINGS
INSTALLS
7
SUPPORT
- Partner Supported
Key highlights of the appRequest intake with forms, email, and direct communication with requestors in Jira
Effortless request intake via forms and email
Capture requests from customers and non-project members through customizable forms and direct email-to-ticket conversion. Incoming emails automatically create Jira issues, ensuring structured intake, full context
Two-way communication with requestors in Jira
Enable seamless back-and-forth communication with requestors directly inside Jira issues. All messages stay attached to the ticket, ensuring transparency, clarity, and complete context
Branded portal with knowledge base for customers
Offer a fully branded self-service portal where users can submit and track requests without a Jira license. Reduce incoming tickets with an integrated knowledge base that empowers users to find answers quickly
More details
Service Desk for Jira transforms your Jira workspace into a powerful ticketing, customer support, and internal service management solution.
It enables teams to manage:
- External customer requests
- Internal service tickets
All directly within Jira — without switching tools.
Features
- 📝 Portal-based customizable request forms
- Automatic Jira Issue Creation for each submission
- 📥 Email-to-ticket conversion (team inbox integration)
- Convert incoming emails (e.g., hr@…, it@…, support@…) directly into Jira issues.
- Turn incoming emails into actionable Jira tickets.
- Assign, prioritize, and track email-based requests like any other Jira issue.
- 🔄 Two-way communication with non-Jira users
- Send and receive replies directly with external users from within Jira issues without leaving Jira
- ⚙️ Advanced automations & workflow builder
- 🎨 Fully customizable branded Service Portal for customers or internal users
- ⏱️ SLA management
- 📚 Knowledge base
- Create and manage help articles
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Service Desk for Jira by Hipporello integrates with your Atlassian app
Version information
Version 12.0.0•for Jira Cloud
- Release date
- Mar 5th 2026
- Summary
- Required scopes changed
- Details
Required scopes changed:
- Added: report:personal-data
- Payment model
- Free
- License type
- Commercial