Riffle Data Sync for JSM Cloud (Integration for ServiceNow®)

Organisations that run ServiceNow as their CMDB and Jira Service Management as their service desk end up maintaining the same asset list twice, or going without asset data in Jira at all. Manual exports capture a moment in time, lose the relationships between records, and nobody repeats them.

This app makes the copy continuous. Choose the ServiceNow tables, fields and records you want; they are imported into Assets and kept current on your schedule, deletions included. Relationships come across too, so each object knows what it depends on and you can trace impact instead of reading a flat list.

Because Atlassian prices Assets per object, scope control is built in: filter to what you need, preview the object count before anything is imported, and dependencies you didn't select arrive as lightweight placeholders instead of full records.

Read-only on ServiceNow. Runs entirely on Atlassian Forge inside your own site: no middleware, no vendor servers.