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Key highlights of the appSee which Scrum teams are carrying work that never makes it into tickets, ranked from your existing Jira sprint data
Every Scrum team, ranked by invisible work risk
Invisible work is work that doesn’t reach a ticket: production support, code reviews, adhoc requests, etc. IWRI scores each Scrum team on that risk. Click any team to see what flagged it and what you can do about it.
Four reports that go beyond the dashboard
Four reports give the full picture: which problem patterns co-occur across teams, which projects are excluded from scoring and why, and a side-by-side comparison of any two teams indicator by indicator.
Tune how IWRI runs in your organisation
Choose your recompute cadence, decide who can see the dashboard, exclude projects from scoring, and trigger on-demand recomputes. IWRI runs the way your organisation works.
Supporting media
More details
Heads up: IWRI needs at least 20 eligible Scrum projects in your Jira instance. See the eligibility criteria before installing.
Why IWRI
Every Scrum team does work that never lands in Jira: BAU work, knowledge sharing sessions, incidents, ad-hoc fixes, Slack questions, etc.. That invisible work drains capacity, skews estimates, and burns people out. IWRI reads your existing sprint data and surfaces the teams whose patterns suggest hidden invisible work, so you know where to start the conversation.
Key highlights
✅ Robust statistical methodology developed by studying hundreds of teams across multiple organisations
✅ Risk levels from Healthy to High Risk, set by how many flags a team triggers
✅ Drill into any team to see which signals fired
✅ RUNS ON ATLASSIAN: No external network calls; data stays inside your Jira Cloud tenancy.
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Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Invisible Work Risk Index (IWRI) integrates with your Atlassian app
Version information
Version 3.0.0•for Jira Cloud
- Release date
- Apr 20th 2026
- Summary
- Scores Scrum teams on invisible work risk
- Details
Release notes — v3.0.0
This is IWRI’s first marketplace release.
What it does
Reads your Scrum teams' sprint data and scores each eligible team from Healthy to High risk on the evidence they show of carrying invisible work: the mentoring, incident triage, Slack handovers, and side-work that never reaches a ticket.Included
- Seven behavioural indicators, five flags, six risk levels.
- Three access modes (Open, Project-scoped, Admin-granted).
- Population-level reports and full in-app methodology.
- Team notes, board override, scheduled or on-demand recompute.
- Read-only; nothing leaves your Jira Cloud tenancy.
Pricing
Free for teams up to 10 users. Per-user tiers above, with a 30-day trial on every paid tier.Support
support@lumenapps.io- Payment model
- Paid via Atlassian
- License type
- Commercial