OVERALL RATINGS
INSTALLS
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SUPPORT
- Partner Supported
Ascend to new heights with Atlassian Cloud. Data Center support (excl. Bitbucket) ends on March 28, 2029. Together, we’ll make this transition a success.
Key highlights of the appMake Jira Service Management portal more powerful with search, filters, and extra fields
Improved Customer Portal interface
Redesigns the request view to look closer to Jira’s native issue screen. Shows additional fields, attachments, and linked issues for a more complete picture.
Advanced request search
Search requests by summary, reporter, status, or other parameters. Extended search makes it easy for customers to find what they need, even in large portals.
Saved filters for customers
Allow customers to save and reuse their favorite search queries directly in the portal — a huge time-saver for power users.
More details
Make the Jira Service Management portal feel like Jira itself.
SD Portal Extension transforms the standard portal into a powerful workspace for your customers and internal teams.
✨ Key Benefits:
🔍 Advanced Search — find requests by summary, reporter, status, and more.
⭐ Saved Filters — let customers save and reuse common queries for faster navigation.
📎 Attachments & Links — display linked issues and attachments right in the request view.
📊 Richer Context — show additional fields so customers have the full picture.
🎯 Better UX — familiar Jira-like layout for easier adoption and fewer questions to support.
🔑 Automatic Sharing & Read-Only Mode — automatically share requests with relevant customers or provide view-only access without granting full permissions.
🤝 Ideal for: Companies relying on the portal to save license costs while keeping teams productive.
Bring clarity, speed, and control to your customer portal — without forcing users to switch to the full Jira interface.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.2•for Jira Data Center 9.4.2 - 10.7.4
- Release date
- Oct 3rd 2025
- Summary
- Release Version
- Details
Release Version
- Payment model
- Paid via Atlassian