Myra: CSAT, NPS & CES Feedback Hub for JSM

by META-INF KFT

works with Jira Cloud

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SUPPORT: Partner Supported

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Overview

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Installation

Key highlights of the appCollect feedback in JSM - Act on it - Prove your quality

CSAT, NPS, CES, and custom surveys

Native JSM CSAT supports one question type. Myra adds CSAT, NPS, CES, and custom surveys across all your projects — all stored inside Atlassian Cloud under your existing governance. Built on Forge. No data leaves Jira.

Up to 4× more responses — collected in the portal

JSM's built-in CSAT averages 8–12% response rates — a link in an email sent hours after the experience. Myra collects feedback in the portal, email, website, and via link. Response rates are 2–4× higher.

Low score → linked Jira issue in seconds.

Low scores surface on the Jira issue the moment they arrive. Any agent can create or link a follow-up issue for service recovery without leaving Jira. Strong scores? Embed a live badge on your portal or website.

More details

JSM's built-in CSAT is one question, one email, one channel — with response rates of 8–12%. Feedback lands disconnected from tickets, NPS and CES require separate tools, and low scores have no clear follow-up path inside Jira.

Myra fixes all of this natively:

Collect CSAT, NPS, CES and custom surveys in the JSM portal, email, web widgets, and shareable links
2–4× higher response rates vs. email-only surveys
All data stored inside Jira — built on Atlassian Forge, nothing leaves Atlassian Cloud
Low scores linked to Jira issues for closed-loop service recovery
Live score badges embeddable on any portal or website

One governed feedback hub. No extra SaaS. No spreadsheets.

Install free. Works with Jira Service Management Cloud.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Myra: CSAT, NPS & CES Feedback Hub for JSM integrates with your Atlassian app

Version information

Version 4.4.0•for Jira Cloud

Release date: Jun 3rd 2026
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial