Work Item Aging for Jira

Work Item Aging for Jira is the one chart that changes what happens in a stand-up. Everything in progress right now, laid out by how long it has been running, against the percentiles of the work this team already finished. An item sitting past the 85th percentile is not nearly done. It is behaving differently from almost everything else the team has delivered, and it needs a decision today rather than another day of silence. Age is measured from the moment an item first entered a status in the In Progress category, read from the changelog, not from the day it was created. A ticket that sat in the backlog for three months and was picked up yesterday is one day old, which is the only honest way to read it. Four bands, named after your own numbers: within the median, median to the 85th, 85th to the 95th, and past the 95th. When there is not enough finished work to learn from yet, the bands fall back to fixed days and say so.