Fixed:

• ATST-763: Log Analyzer fails to run when reverse proxy is configured in FishEye / Crucible

Fixed security issue

Fixed security issue

Bugfix:

• CONFSERVER-52289 Unable to generate Support Zip in Confluence 6.1.x

Bugfix

STP-748: There should never be more than one concurrent task for application info generation

Bugfix:

• STP-298: When Hercules Log Scanner cannot download pattern source files or parse them it doesn't notify user

Bugfix:

• JRA-63522: Support Tools Plugin does not download the Jira Service Desk RegEx file, so does not provide matches for JSD issues
• STP-754: Loading spinner does not vanish if the tabs are changed

• Improved support zip now contains Confluence 6.0 collaborative editing information
• Sanitized DVCS client ID and secret in the support zip application.xml file

Updated the STP Instance Health Checks tab look and feel and feature explanation.

Improvements for STP Instance Health:

• Dynamic and faster loading times for Instance Health check results.

Bugfix:

• STP-275: To prevent Periodic Log Analyser emails from being blocked by the SMTP server, the notifications now use the app's SMTP “From” address

Improvements to the Support Request creation workflow, which includes:

• Better validation of the local server email configurations to ensure support requests are delivered to Atlassian
• Simplified "support request sent" confirmation screen
• Auto-saving locally the support request form content is now more frequent

BugFix:

• STP-737
• STP-432

Fixed firing of MySQL health check analytic events for Confluence and Bamboo.

• Increased visibility of reasons why the support request creation may not have been successful
• Improved support request sending mechanism to ensure messages are derived to Atlassian
• Bugfix for Support Zip download on Windows servers - (STP-728)

Fix a bug where users with admin permission cannot dismiss maintenance expiry warning banner. (BSERV-8803)

• Ability to download the Support Zip via the user interface
• Never lose your support ticket content again! We now save the content filled in the form until it is definitively sent.
• We’ve made clearer that the Log Analyzer file path at the bottom of the results page can be edited. We’ve added a small pencil icon to the field.
• We are now preventing normal Jira Admins from seeing the Support Tools options in the menu. The option is available to System Admins only.
  • Fix the web item permission issue, allowing only System Administrator user to view STP (STP-140)

• Improvements to the Log Analyzer workflow, enabling the log scan to start automatically and the file being scanned to be changed in the scan results page. These changes should speed up the usage of the tool.
• Bugfixes:
  • STP-416

Replace Create Support Request with enhanced Get Help experience

• Link users to product specific documentation, knowledge base articles, Atlassian Answers tags, and more
• Improved Support Ticket submission form

Enable caching for Log Analyzer results

• Log Analyzer results is cached for 24 hours
• The log scanner will display cached results prior to running again
• Improvements to Log Analyzer look and feel

Bugfixes:

• STP-370
• STP-413

This version of STP contains fix for a critical bug, STP-406.

Improvements:

• Add embedded crowd information to Fecru support zip

The next iteration of the log analyzer, which introduces:

• Application restart bar on the scan results, for adding concept of timelines.
• Urgency filter, filter the log scan results to see which is high, medium or low urgencies

Bugfixes:

• STP-390
• STP-393
• STP-401
• Fix the remind me later and remind me never functionality on the license banner

This release includes:

• Changes to the location of feedback button
• Bugfix

• Folded periodic log analyzer into the Log Analyzer tab.
• Added log level to scan results

Included Healthchecks results in Support Zip for Confluence and Jira.

Included Tomcat configuration files and logs for Bamboo.

Minor bugfixes.

STP 3.7.5 holds major improvements for the log scanner tools, which changes includes:

• Display additional information to the scanner results:
  • The suggestion type (KB or bugs)
  • Display the last occurrence of the log message associated to the scanner results, in relative timestamp format
  • Display additional bug issues information, such as the issue priority and the issue fix version if there's any
• ADG compliance for the log scanner results page - new table and pagination format

• Added notifications for failing checks (Jira and Confluence)
• Added user preference for adjusting notification settings (Jira and Confluence)
• Improved documentation for failing checks (Jira and Confluence)
• Display when Instance Health was last run (Jira and Confluence)
• Bugfixes

Added support for Bitbucket server.

For some products, the support.zip file generated by Support Tools plugin would contain scripts that tripped email security rules. This release addresses the issue.

Sanitized executable filenames within support.zip to prevent email bounces

• Minor UI updates

For some products, useful files for the support were missing from the support.zip file generated by Support Tools plugin. This release addresses the issue.

Added Data Center compatibility

This release contains these new features:

• initial support for Jira Data Center
• UI improvements for the license banner

This issues have been fixed:

• STP-252 - Fix JS error when clicking "Try the log scanner now!"
• STP-276 - Failed to send health check email

Fixed STP-250: Added forward proxy authentication for Hercules to scan logs.

• Include Embedded Crowd directory configuration in Support Zip
  
• Hercules now works behind a forward proxy
• Include Confluence customisations in the Support Zip
• Minor changes to application.xml content in Support Zip

Fixed styling issues

Addressed i18n issues

Fixed styling issues

Addressed i18n issues

Updated look and feel to match newer Atlassian products.

Introduced a banner to remind admins when their license is about to expire.

Version 3.0.26 of the Support Tools Plugin:

1. Adds a license reminder for admins.
   
2. Fixes the error message that appears when a form submission times out.

Bumped up Stash API usage to 1.2

Fixed error when creating a support ticket in Fisheye/Crucible when logged into the admin panel, but not as a user

Bamboo 4.2 Compatibility

This release fixes a problem that would cause Jira's mail queue to stop working and require a restart.

It also fixes minor errors with the support zip, support request, and system info modules.

This version addresses a bug with the upcoming Jira 5.1 release that would report errors when creating a support request or support zip:

https://studio.plugins.atlassian.com/browse/STP-158

Minor wording fixes for Stash.

This version fixed a bug introduced in version 2.7.1 that broke the Support Request feature:

https://studio.plugins.atlassian.com/browse/STP-104

Like version 2.7.1, this version is targeted for the upcoming 2.7. release of Fisheye/Crucible.  It will not work with 2.6 or lower.

This version adds minor improvements for Jira and Confluence, and adds compatibility with Fisheye, Cruciclble, and Bamboo.

This is the initial release of the cross-product Support Tools Plugin.   This plugin will run on Jira 4.3, Confluence 3.4, and Confluence 3.5.