Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appYour customers see, update and report their assets, right inside the JSM customer portal
Supporting media
More details
Jira Service Management has a powerful asset database, but your customers can’t see it. Customer Assets for JSM Portal adds a secure self-service view to the customer portal.
My Assets: customers see exactly the devices and licenses assigned to them, with type tabs, status badges, search and filters, plus an optional dashboard start view.
Four asset processes: report a problem, register an asset, request a change or ask a question. Every ticket links the affected asset. You decide per object type whether customers edit directly or via a reviewed ticket.
Multilingual: English and German UI, translatable object type and attribute names.
Guided setup: a 4-step wizard, contextual help and a built-in health check for your Jira asset field.
Security first: every query is scope-bound server-side to the signed-in customer. The app runs entirely on Atlassian infrastructure. No data leaves your site.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Customer Assets for the JSM Portal integrates with your Atlassian app
Version information
Version 2.2.0•for Jira Cloud
- Release date
- Sep 15th 2026
- Summary
- Initial Marketplace release
- Details
Initial Marketplace release of Customer Assets for JSM Portal: self-service asset view, four asset processes, dashboard start view, guided setup with built-in field check, English and German UI.
- Payment model
- Free
- License type
- Commercial - no charge