OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appCustomer email notifications from your own domain, with any field and proof of delivery on every ticket
Proof on every ticket
Every customer email shows up on the ticket: delivered, bounced or marked as spam, with the reason in plain words. Bounced addresses go on a do-not-send list, and your team gets a note.
Your words, any field, your domain
Write emails in plain words with any ticket field, custom fields included, and see a live preview against a real ticket. Add your logo and colour, and send from your own domain.
Every email on your site, in one log
Jira admins can search the last 90 days of customer emails, show only the problems, export a CSV to keep their own copy, and resend after fixing an address.
More details
Languages: customer emails in English, French, German, Spanish, Italian, Portuguese (Brazil) and Dutch, picked from each customer’s Atlassian language setting.
Works with Jira Automation (a “Send customer email” action) and approvals (reminders to approvers who haven’t decided yet).
Moving from Email This Issue or JSM’s own notifications? Paste your wording in and ProofMail converts it.
Built on Atlassian Forge. Settings and the email log are stored by Atlassian. The log is kept for 90 days, and ProofMail’s data is deleted if you uninstall it. Each email is sent through Amazon SES in Sydney, Australia. No open or click tracking.
Data Processing Addendum:
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
ProofMail – Email Notifications for Jira Service Management integrates with your Atlassian app
Version information
Version 2.1.0•for Jira Cloud
- Release date
- Oct 18th 2026
- Summary
- First release: customer emails with proof of delivery on every ticket
- Details
First Marketplace release.
- Customer emails for new requests, replies and status changes, from ProofMail’s address or your own domain
- Delivered, bounced or marked as spam on every ticket, with the reason in plain words
- A site-wide log with search, CSV export and resend, and a do-not-send list
- Any ticket field, custom fields included, with a live preview and test sends
- Emails in 7 languages, a Jira Automation action and approval reminders
- A link in every email to stop emails about that request
- Payment model
- Paid via Atlassian
- License type
- Commercial