Portal Request Details for Jira Service Management

by ExtraTac Apps

works with Jira Cloud

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported
TRUST SIGNALS

Showing details for Cloud

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appShow customers the details they keep asking about on their portal request: chosen fields, who's on it, linked work and SLAs

watch Portal Request Details for Jira Service Management video

Show the fields customers ask about

Pick any field, give it a customer-friendly label and limit it to certain request types. Empty fields stay hidden, and nothing appears on the portal until you turn the panel on and save.

Set clear expectations

Show who's handling the request and when to expect a reply or a fix. Customers see "Expected by Mon, Sep 28, 5:00 PM", never internal words like breached or overdue.

Safe by default

Preview exactly what a customer will see before you save. Linked work shows only its relationship and status unless you opt in. Runs on Atlassian, so no data leaves Atlassian.

More details

Customers keep asking the same questions: Who's working on my request? When will it be fixed? Is it waiting on something? Portal Request Details answers them on the request itself, so your team gets fewer follow-ups.

What you can show:

Any Jira field, with your own label, for all or selected request types
The assignee, or "Not assigned yet"
Related work: the relationship and status of linked issues
Time targets from your SLAs, as an expected date and time

Built for trust:

Nothing is shown until a project admin turns it on
Preview as a customer before saving
Internal field types, such as comments, attachments and approvals, can't be selected
Runs on Atlassian: no external servers

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy and security questionnaire has been filled by the partner

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Portal Request Details for Jira Service Management integrates with your Atlassian app

Version information

Version 4.3.0•for Jira Cloud

Release date: Nov 1st 2026
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial