OVERALL RATINGS
INSTALLS
8
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appStop drowning in Jira notifications: Hear only about the status changes, comments, or deadlines that matter, set up by you
📌 Ticket reminders, set up in seconds
Pick a status change, a comment keyword, an assignee, a priority or a date, and get notified only then. Set up by anyone on the ticket itself, with no admin involved.
📡 Filter alerts and a built-in inbox
Watch a whole set of tickets through JQL or a saved filter, permanently. Every notification is logged in the inbox inside the app, so nothing gets lost in email.
🤖 AI detection in plain words
Describe what deserves attention, like a customer sounding unhappy. Every new comment is evaluated on Atlassian-hosted models, and every decision is logged with its reasoning.
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Ticket reminders
Repeating reminders
Filter alerts
AI detection
Built-in inbox and email
Advanced
Unlock the full range of app features
Everything from Standard, plus:
SLA early warning for JSM
200 AI Credits per user and month
Priority support
Guided onboarding session
More details
👀 BOOK DEMO | 📚 DOCUMENTATION | 🛟 SUPPORT
🛡️ Runs on Atlassian: reminders and AI evaluations stay on Atlassian infrastructure,
models included. Nothing leaves the platform. ISO 27001 certified, with data residency.
🙋 Personal by default: everyone sees only their own reminders. No admin, no shared
automation project. English, German, Spanish, French; English elsewhere.
📌 Ticket reminders: a status change, a comment keyword, an assignee, a priority
or a date.
📡 Filter alerts: watch a whole set of tickets with JQL or a saved filter,
permanently.
🤖 AI detection: describe in plain words what deserves attention. Every new
comment is evaluated, every decision logged with its reasoning.
⏱️ SLA early warning for Jira Service Management: hear about a breach before it
happens, per queue and per person (Advanced).
📬 Email notifications, optional ticket comments, and a built-in inbox.
⚡ AI Credits: one monthly pool per site, shared across your own users only,
usage visible to all.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
HeadsUp: AI Reminders and Notifications for Jira integrates with your Atlassian app
Version information
Version 2.2.0•for Jira Cloud
- Release date
- Oct 27th 2026
- Summary
- Advanced edition: SLA early warning for JSM and ten times the AI Credits.
- Details
Editions: HeadsUp is now available as Standard and Advanced.
Advanced adds the SLA early warning for Jira Service Management. It tells you before a request breaches its SLA, per queue and per person, with a threshold from one hour to a full day.
Advanced also raises the monthly AI Credits pool from 20 to 200 per licensed user, enough for AI detection across whole filters and busy service projects.
Existing sites stay on Standard at their current price, and nothing changes for them. Everything they use today remains part of Standard: ticket reminders, repeating reminders, filter alerts, AI detection, the built-in inbox and email notifications.
Standard sites see a short hint in the filter alert dialog that the SLA early warning is part of Advanced.
More robust edition detection: if the license cannot be read, the app falls back to Standard.- Payment model
- Paid via Atlassian
- License type
- Commercial