Reduce silos. Increase collaboration. Deliver results
Reduce silos. Increase collaboration. Deliver results
Full-featured integration
A window to the other side
Take collaboration to the next level
Create multiple comprehensive mapping schemes with ability to control the flow of information in both ways. Get rid off manual, redundant processes and create automatic workflows.
Let your Salesforce users to see the progress of escalated cases directly from within Salesforce without the need to redirect them to Jira.
Seamless communication is the pillar of collaboration. Our connector allows your users on both sites to easily communicate via comment synchronization and even filter the communication.
More details
Do you value cross-team work and having transparency on communication? Our Connector provides a seamless collaboration solution to communicate and work on escalations efficiently. With advanced features, documentation and around the clock support, this connector is all you need to integrate your teams.
The benefits include:
- Teams can communicate and work together.
- Field mapping enables you to control the flow of the data.
- Associate Salesforce objects to Jira issues, push and pull changes to/from Salesforce.
Key features:
- Create Salesforce objects from Jira and vice versa
- Automated synchronization
- Bi-directional aggregated comment synchronization
- Attachment synchronization
Use cases:
- Want to know how DoubleDutch delivers exceptional service using the connector? Check out the case study.
- Need to find more about what else you can do with the connector? Check out our website.
Need more help?
- Check out our implementation services here.
- Join our Jam Session today, for live demo.
Reviews for cloud
(42)Sign in to write a review
Hi Simon, the connector is largely depending on the API access in Salesforce. The API is enabled by default for Performance, Unlimited, Enterprise, and Developer Editions. Some Professional Edition organizations may also have the API enabled. Here's a KB article.
Hey Scott, the Cloud connector is available here. You should also be able to select 'Cloud' from the dropdown under the 'Try it free' button on this page. Hope that helps!
Thanks Deborah, I'm glad the connector works for your organization! What would it take for 4-stars? Any feedback? Let me know at azwandi@servicerocket.com.
- Azwandi, Product Manager.
To learn more about security for Connector for Salesforce.com & JIRA, please refer to this FAQ.
Reviews for server
(42)Sign in to write a review
Hi Leon,
Thank you for your feedback. We are glad that you are happy with our product and qualioty of our support services.
Best,
- Aidin, Product Manager
Thanks for the feedback Andrew. Our team is investigating compatibility with Salesforce Lightning; you'll hear more news from us in the coming weeks.
UPDATE: Full compatibility with Salesforce Lightning is now available.
Hi Simon, the connector is largely depending on the API access in Salesforce. The API is enabled by default for Performance, Unlimited, Enterprise, and Developer Editions. Some Professional Edition organizations may also have the API enabled. Here's a KB article.
Hey Scott, the Cloud connector is available here. You should also be able to select 'Cloud' from the dropdown under the 'Try it free' button on this page. Hope that helps!
Thanks Deborah, I'm glad the connector works for your organization! What would it take for 4-stars? Any feedback? Let me know at azwandi@servicerocket.com.
- Azwandi, Product Manager.
Reviews for Data Center
(42)Sign in to write a reviewHi Simon, the connector is largely depending on the API access in Salesforce. The API is enabled by default for Performance, Unlimited, Enterprise, and Developer Editions. Some Professional Edition organizations may also have the API enabled. Here's a KB article.
Hey Scott, the Cloud connector is available here. You should also be able to select 'Cloud' from the dropdown under the 'Try it free' button on this page. Hope that helps!
Thanks Deborah, I'm glad the connector works for your organization! What would it take for 4-stars? Any feedback? Let me know at azwandi@servicerocket.com.
- Azwandi, Product Manager.
To learn more about security for Connector for Salesforce.com & JIRA, please refer to this FAQ.
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$600 | 50 users$1,100 | 100 users$2,000 | 250 users$4,000 | 500 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.
- Can I install this app in a Data Center product?
This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
ServiceRocket is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Collaborative documentation platform hosted by this vendor.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 7.1.0 • Jira Server 8.0.0 - 8.2.3 • Released 2019-06-26
Summary
Changed connection cache expiry configuration
Details
- Removed the connection cache expiry setting from the Connection Configuration Interface. See the knowledge base article for more information.
- Fixed broken export to cloud feature.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Classic Connector for Salesforce & Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Classic Connector for Salesforce & Jira. You're prompted to log into MyAtlassian. Classic Connector for Salesforce & Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Classic Connector for Salesforce & Jira versions compatible with your instance, you can look through our version history page.
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