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Key highlights of the appThe shift handoff you didn't have to write
Automated shift-handoff briefs, posted for you
The moment the on-call person changes, Passdown writes a plain-language account of what happened and posts it as a native comment — the incoming person mentioned and the ticket reassigned automatically.
An instant summary for any ticket, any time
Don't wait for a shift boundary — get a plain-language summary of any single ticket on demand, using the same engine that writes the automated handoff briefs.
Both features, one panel, no extra setup
Automated handoffs and on-demand summaries live in the same issue panel — proof they're genuinely one integrated feature, not two separate installs bolted together.
Supporting media
More details
Passdown reads the on-call schedule you already maintain in JSM and writes the shift handoff for you.
🔍 What it does
- Automated shift-handoff briefs at every on-call boundary
- On-demand summary for any single ticket, any time
- Posted as a native comment — incoming person mentioned and reassigned
- No invented details — describes what the ticket data actually says happened
🔒 Trusted with your data
- Ticket summarization and brief-writing run entirely on Atlassian Forge
- One disclosed exception: a small relay needed to read the native on-call schedule, since Atlassian's own API is scoped to logged-in users, not apps
- Security · Privacy
⚡ Setup takes seconds — no config, no naming rules to write
💲 Free for sites up to 10 users. Paid per seat above that — same features, every tier.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Passdown — Automated Shift Handoffs for JSM integrates with your Atlassian app
Version information
Version 2.1.0•for Jira Cloud
- Release date
- Aug 21st 2026
- Summary
- Automated shift-handoff briefs and on-demand ticket summaries for JSM
- Details
Initial release. Passdown automatically detects on-call shift boundaries in Jira Service Management and posts a plain-language handoff brief as a native comment, mentioning and reassigning the ticket to the incoming on-call person. Also includes an on-demand summary for any single ticket, available any time from the issue panel.
- Payment model
- Paid via Atlassian
- License type
- Commercial