Free app
OVERALL RATINGS
SUPPORT
- Unsupported
Key highlights of the appCreate and link Jira tickets directly from your SparrowDesk support tickets
Create Jira tickets from support tickets
From any support ticket, create a new Jira ticket or link an existing one
Create Jira tickets in one place
Select the project, issue type, add a summary and attachments — Jira ticket created and linked to the support ticket instantly
Tickets land straight in your Jira project
Jira tickets created from SparrowDesk appear in your Jira project with all the details intact
More details
SparrowDesk is trusted by support teams across industries to manage customer conversations, automate repetitive tickets, and resolve issues faster with AI.
What teams love about SparrowDesk:
- Zoona AI that auto resolves 60% of the tickets
- Omnichannel support — email and chat in one place
- Built-in knowledge base for self-serve support
- Real-time reporting and analytics
- Easy integrations with tools your team already uses
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.0.0•for Jira Cloud
- Release date
- Apr 13th 2026
- Summary
- Initial release of SparrowDesk for Jira
- Details
SparrowDesk now connects with Jira Cloud, allowing agents to manage Jira tickets directly from support tickets.
What's included in this release:
- Create new Jira tickets from any support ticket
- Link existing Jira tickets to customer conversations
- Attach files and screenshots when creating a Jira ticket
- View all linked Jira tickets inside the SparrowDesk ticket panel
- Connect Jira from SparrowDesk Settings → App Store in a few steps
Requirements:
- SparrowDesk account with admin access
- Jira Cloud account
- Payment model
- Free
- License type
- Commercial - no charge