OVERALL RATINGS
INSTALLS
5
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appExtend the JSM customer portal with custom fields, SLAs, linked issues and Automation-driven messages
Portal Extension
- Display service level agreements on the customer portal request view.
- Surface any Jira field, including Assets object fields.
- List related requests grouped by relationship type.
Contextual guidance on every issue
Display dynamic messages directly on the issue screen to keep analysts informed with the right context at the right time
Guide analysts through every transition
Show tailored instructions on transition screens so analysts always know what to do before advancing the workflow
Supporting media
More details
Key Features
SLAs - Display service level agreements on the customer portal request view
Fields - Surface any Jira field, including Assets object fields
Linked issues - List related requests grouped by relationship type
Issue view screen - Show contextual guidance about the work item, such as SLA alerts, approval status, or missing information
Transition screen - Show additional instructions when the analyst advances the status, explaining what to do, what to verify, or why that transition matters
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Portal Extension for JSM integrates with your Atlassian app
Version information
Version 4.2.0•for Jira Cloud
- Release date
- Sep 4th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial