Merge Assistant · Detect Duplicate Issues in Jira & JSM

Merge Assistant works very reliably, and tickets are merged as expected. This saves a lot of time and effort. It’s very easy to set up, and the support team responds very quickly to any questions.

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  La Forge

  Thank you Uwe, top rating and a very generous comment. Reliability and zero configuration are exactly what we optimise for, so it means a lot that both landed for your team. Since your review we have shipped cross project duplicate scanning and a self tuning detection engine that learns your project vocabulary automatically, both with no setup required. Always happy to hear what you would like to see next.

Simple and effective, it makes spotting and merging duplicates much quicker

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  La Forge

  Thank you Wesley. Simple and effective is the brief we set ourselves, so that is a good summary to read. Quite a lot has landed since January, including custom field merging, Jira Service Management support and cross project detection, all without adding a configuration screen. If something is still missing for your workflow, tell us and we will look at it.

Works well, the duplicate suggestions are usually on point and make merging fast, and automatic comments copy on the closed duplicate is a useful feature

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  La Forge

  Thank you Damian. The comment forwarding was built precisely because replies kept getting lost in the closed duplicate, so it is good to know it earns its place. On the suggestions being "usually" on point, we heard that and rebuilt the matching engine: it now learns the vocabulary specific to your project, which sharpens accuracy noticeably on bug reports and support tickets. Worth a fresh look if you have not seen it in action.