OVERALL RATINGS
INSTALLS
4
SUPPORT
- Partner Supported
Key highlights of the appThe dispatcher command centre for Jira Service Management
Plan the day, drag to adjust
A per-technician timeline of the day's work, live and completed. Drag a ticket to reschedule and reassign in one move; travel-time gaps are worked out between stops, and finished visits show at their real duration.
Dispatch from one board
An unassigned queue beside a column for each technician. Assign with a click, advance a ticket's workflow status inline, and see priority, SLA countdown, customer and address on every card — with search and filtering
Catch breaches before they happen
Every ticket approaching or past its SLA, grouped into Breached, Critical and Warning so the most urgent work is unmissable. Reads your native Jira Service Management SLA timers directly
Supporting media
More details
DispatchDesk turns Jira Service Management into a control centre for field-service dispatching — no separate tool, no app for technicians to learn.
On top of your existing JSM projects, statuses and SLAs:
- Live map of technicians and jobs, with real road routes and per-stop drive times
- Drag-and-drop schedule and board — assign, reschedule and advance status in place
- Live status — see who's travelling, on site or paused right now
- SLA risk view that reads your native JSM SLA timers
- Adapts to your setup — map statuses to dispatch phases, show your own custom fields, add your branding
Built natively on Atlassian Forge: your data stays in Atlassian's infrastructure, with no external database. The only outbound call is optional road routing via your own OpenRouteService or Mapbox key — coordinates only, never ticket content. No AI, no GPS tracking.
Requires Jira Service Management (Cloud).
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
DispatchDesk for Jira Service Management integrates with your Atlassian app
Version information
Version 7.30.0•for Jira Cloud
- Release date
- Aug 12th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial