OVERALL RATINGS
INSTALLS
3
SUPPORT
- Partner Supported
Key highlights of the appThe dispatcher command centre for Jira Service Management
Dispatching at a glance
Every open ticket grouped by the technician who owns it, with an Unassigned column always in view. Assign or reassign with a single click, filter by priority, and search across the queue — all from a kanban-style board
Triage the queue, fast
A focused list of every unassigned ticket, sorted by SLA urgency so the most pressing work surfaces first. Filter by priority, search by key or summary, and assign with one click — without leaving the queue.
Bring your own routing key
DispatchDesk computes real road routes and travel-time estimates between technicians and tickets — using a provider you configure with your own API key. No shared accounts, no shared quotas, no third-party aggregation.
More details
DispatchDesk for Jira Service Management is built natively on the Atlassian Forge platform, ensuring full data residency and enterprise-grade security. All data is stored exclusively within Atlassian’s infrastructure using Forge Key-Value Storage — no external databases, no third-party services.
The app gives field service dispatchers a map of every technician and open ticket, drag-and-drop assignment, real-time SLA tracking, and availability management — all without leaving Jira Service Management.
Built for operations teams managing mobile or field-based technicians who need fast, visual dispatching and SLA oversight in a single command centre.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
DispatchDesk for Jira Service Management integrates with your Atlassian app
Version information
Version 6.14.0•for Jira Cloud
- Release date
- Jun 14th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial