PortalEdge - Field Manager for Jira Service Management

by Seven Tech

works with Jira Cloud

Free app

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported
TRUST SIGNALS

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Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appShow customers the fields that matter — Priority, SLA countdown, Assignee, Linked Work items — per project, with toggles, no code

Your customers stop asking for updates

The portal request page gains a Request Details section showing exactly what you chose to show

— Priority, SLA, Assignee, Sub-tasks, Linked Work items

Nothing else changes about the page

Toggles, not code

Project settings → PortalEdge. Flip a switch, watch the live preview change, save. Each project keeps its own configuration, so an external customer portal and an internal help desk can differ

SLA and workflow, in the customer's language

A progress stepper instead of a status name, and an SLA bar with time remaining instead of a timestamp. Customers can read where their request stands without knowing how Jira works

Supporting media

More details

Quick start

Install PortalEdge.
Open a JSM project, then Project settings > PortalEdge.
Switch on the fields your customers should see, watching the live preview.
Save. The portal request page shows them from the next page load.

What it does
Adds one section to the customer portal request page, containing only the fields you enabled: a workflow progress tracker, priority, assignee, reporter, labels, components, resolution, created / updated / resolved dates, Time to Resolution and Time to First Response SLAs, linked work items, sub-tasks, and any custom field by its display name. Every project is configured separately, and the panel appears in service projects only.

Language: English interface. Dates follow each viewer's own Atlassian language and timezone.

Security: runs entirely on Atlassian Forge. No external server, no outbound requests, no write access to Jira, no personal data stored.

Support: support@muratseven.com, within two business days.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

PortalEdge - Field Manager for Jira Service Management integrates with your Atlassian app

Version information

Version 3.16.0•for Jira Cloud

Release date: Sep 1st 2026
Summary: Minor version update
Details: Minor version update
Payment model: Free
License type: Commercial