Free app
OVERALL RATINGS
INSTALLS
35
SUPPORT
- Partner Supported
Key highlights of the appEmbed rich Zendesk ticket context inside Jira and empower your engineering teams with seamless cross-team collaboration
Gain full visibility without context switching
Engineers can instantly access linked Zendesk tickets within Jira issues, viewing critical customer conversations, ticket status, and relevant custom fields—all without leaving Jira.
Collaborate transparently across teams
Enable Jira users to add and view both public and internal Zendesk comments directly in Jira, fostering clear communication and faster issue resolution between support and engineering.
Adapt with flexible controls in complex settings
Admins have granular control over which Zendesk ticket fields and comments are visible in Jira and can manage app visibility per team. Multi-instance support allows accessing multiple Zendesk accounts within Jira.
More details
WITHIN JIRA:
- Zendesk tickets linked to Jira issues appear in the Zendesk activity tab and sidebar within Jira, providing real-time visibility into customer support interactions.
- Admins can configure which Zendesk ticket fields show in Jira to avoid information overload and highlight only the most relevant data for engineers.
- Jira users can read and add both public and internal comments on Zendesk tickets directly within Jira, enabling seamless bi-directional communication.
- Multi-instance compatibility allows users to work with ticket data from several Zendesk accounts independently, supporting complex enterprise workflows.
- Jira admins can control Zendesk app visibility per project or user group to tailor the user experience and reduce distractions.
- Notifications can be managed to keep support agents and customers informed of updates made within Jira, improving collaboration efficiency.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Zendesk support for Jira v2.0 integrates with your Atlassian app
Version information
Version 2.2.0•for Jira Cloud
- Release date
- Oct 16th 2025
- Summary
- New Jira v2.0 compatible with Forge
- Details
- New Jira v2.2.0 compatible with Forge
- Zendesk ticket list
- Unlink zendesk ticket from Jira issue
- Comment on Zendesk ticket.
- Multiple Zendesk instance can connect to one Jira instance and vice versa,
- New Jira v2.2.0 compatible with Forge
- Payment model
- Free
- License type
- Commercial - no charge