OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appTriage, reply, and resolve without ever leaving the queue
More details
Queue
• "Needs action" table for JSM: open tickets not waiting on customer, oldest-first
• Filters (All / Unassigned / Assigned to me) with live counts, remembered across reloads
• Denser one-row toolbar; Summary column fills width + truncates
• Background auto-refresh every 30s, paused when tab hidden
Ticket detail
• Inline pane: collapsible description + full comment thread (internal notes marked)
• Reply customer-visible or internal note; optional status transition on submit
• Assign to me / any user / unassign
• Long URLs collapsed to short links
• Selection restored across reloads; auto-refreshes on remote change
• Security-level dropdown (when enabled)
Layout
• Draggable queue/detail divider (25–75%, double-click reset, remembered)
Marketplace app features, license-gated
• Project settings page: custom queue JQL + security-level selector
• Inactive-license notice on lapsed subscription
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Junban Desk integrates with your Atlassian app
Version information
Version 4.4.0•for Jira Cloud
- Release date
- Jul 7th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Apache License, Version 2.0 (ASL)