OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appProxy Agent lets normal Jira Users perform Jira Service Management actions as a Service Desk Agent
Transition Issues Like a Service Desk Agent
A normal Jira user is changing status of JSM request.
Reply to Tickets Like A Service Desk Agent
A normal Jira user is replying to JSM request.
Audit Logs of Actions
Audit the Logs of Actions of all users acting as Service Desk Agents.
Supporting media
More details
What's in the box:
- Act on JSM tickets as a service desk agent — add
comments, transition status, edit fields, update links, and log
time - Global default plus per-project overrides
- Permission-gated by a dedicated "Act as Agent" project permission
that respects per-issue scheme rules (e.g., Current Assignee) - Built-in audit log of every action — actor, target, issue,
project, mode, and outcome — browsable from the admin and
project-settings pages
Platform & security:
- Runs entirely on Atlassian Forge — no external servers, no
customer data leaves Atlassian's cloud
Languages:
English, German, French, Italian, Spanish, Turkish, Japanese,
Brazilian Portuguese, Simplified & Traditional Chinese, Korean,
Russian, Polish, and Dutch.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Proxy Support Agent integrates with your Atlassian app
Version information
Version 2.4.0•for Jira Cloud
- Release date
- Jun 28th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial