Free app
OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appPost Jira comments as any approved team member without switching accounts or sharing credentials
Comment as Any Approved Team Member
Post Jira comments as yourself, the app, or an approved teammate. Keep customer communication accurate without switching accounts or sharing credentials.
Full Admin Control
Admins decide which users can be impersonated and where the feature is available. Restrict usage to specific projects and maintain governance.
Native Jira Experience
Built on Atlassian Forge with rich-text editing and full ADF support. Comments support formatting, mentions, links, and lists just like native Jira comments.
More details
Support Agent helps support teams maintain accurate customer communication in Jira by allowing agents to post comments as approved team members, themselves, or the “Support Agent” app identity. Administrators control exactly which users can be selected as comment authors and can restrict the feature to specific Jira projects.
The app includes a rich-text editor with Atlassian Document Format (ADF) support, ensuring comments look and behave like native Jira comments, including formatting, mentions, links, and lists. Built entirely on Atlassian Forge, Support Agent runs natively within Jira Cloud without requiring browser extensions, shared accounts, or external infrastructure. All configuration is managed directly from Jira administration settings, making deployment and governance simple for support and operations teams.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Support Agent integrates with your Atlassian app
Version information
Version 2.2.0•for Jira Cloud
- Release date
- Jun 9th 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Free
- License type
- Commercial