Free app
OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appAI-powered customer service for Jira with SAP service knowledge
SAP service context directly in Jira
Bring relevant SAP CS context into Jira, including customer, equipment, serial number, material, service history and notifications—giving service teams the information needed for each case.
Source-backed AI Service Assistant with RAG
Use RAG to combine SAP service history with approved manuals, reports and technical documents. The AI Assistant finds relevant knowledge, similar cases and sources to support resolution.
Human-in-the-loop for approved SAP actions
Keep critical decisions under human control. AI suggests diagnoses, resolutions and next steps, while responsible service employees review and approve defined actions before they are sent to SAP.
More details
JIRA2SAP connects SAP Customer Service with Jira Service Management and extends the process with an AI-powered knowledge layer. Historical service cases, equipment history, service orders, notifications, documents, manuals and schematics can be exported through JIRA2SAP into a RAG/LLM knowledge base and kept current through delta synchronization.
- SAP provides the structured business context.
- Enterprise documents provide technical knowledge and accumulated experience.
- JIRA2SAP makes the relevant information available to the AI knowledge layer.
- RAG (SAP CS AI Kit for Jira Cloud) retrieves information relevant to the current case.
- The AI agent provides recommendations within the Jira service process.
- People review and decide.
- JIRA2SAP connects defined and approved actions back to SAP.
This creates a continuous Service Knowledge & Action Loop in which existing service history becomes reusable service intelligence while SAP remains the system of record.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Sep 28th 2026
- Summary
- AI-powered SAP Customer Service with Jira, RAG and human approval
- Details
Introducing JIRA2SAP (SAP integration kit for Jira) AI-Powered Customer Service. This solution connects SAP CS context and enterprise service knowledge with Jira Service Management and a RAG-based AI Service Assistant. Service teams can access relevant SAP context, retrieve source-backed knowledge and similar cases, and receive AI-supported recommendations directly in Jira. Critical SAP actions remain under human control and can be transferred through JIRA2SAP after review and approval.
- Payment model
- Free
- License type
- Commercial