Skip to:

Marketplace

Portal Fields - Show Assignee and SLA to Customers

works with Jira Cloud

INSTALLS

No installs yet

SUPPORT

  • Partner Supported

TRUST SIGNALS

Showing details for Cloud

Key highlights of the appShow customers the assignee, SLA and chosen fields on JSM portal requests, and let them export their requests to Excel or CSV

Assignee and SLA right on the portal

Customers see who owns their request and when to expect an answer, as a clear date in their own time zone. Never "breached". Fewer "any update?" emails for your agents.

Customers export their own requests to Excel

From the portal profile menu, customers download a clean Excel or CSV file of their own requests, with dates in their time zone and the screen in their language. No more export requests for your agents.

Runs on Atlassian - data never leaves

Built on Forge with no external servers. Read-only, shown only on requests the customer can already open, and off until a project admin saves settings. Customers are never asked for extra permissions.

More details

Read-only panel: customers can see, never edit. Shown only on requests the customer can already open (reporter, participant or shared organization). Nothing is shown until a project admin saves settings, so it is safe to install on live sites. Configure per project in about a minute: pick any Jira field, rename labels for customers, toggle assignee, SLA and linked issues, and limit to specific request types. Customers can export their own requests to Excel (.xlsx) or CSV from the portal profile menu; dates use each customer's time zone and the CSV separator follows their regional settings. Admins can turn export off per project. Customer-facing text is available in English, German, French, Spanish, Portuguese, Italian, Dutch, Polish, Japanese and Turkish. Built on Atlassian Forge with no external servers. Works on the desktop and mobile customer portal. Email support within 1 business day. Admins can preview what customers see. Follows Jira light, dark and high-contrast themes.

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy and security questionnaire has been filled by the partner

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Portal Fields - Show Assignee and SLA to Customers integrates with your Atlassian app

Version information

Version 2.5.0•for Jira Cloud

Release date
Oct 31st 2026
Summary
Customer-friendly SLA: "Expected by" date
Details

New: customer-friendly SLA display. Customers now see when to expect an answer ("Expected by Mon, Oct 28, 5:00 PM") in their own language and time zone, and never the word "breached". Admins can switch back to "time remaining" in the settings.

Payment model
Paid via Atlassian
License type
Commercial

Learn and explore

  • What’s Marketplace
  • App installation
  • About Atlassian
  • Atlassian resources
  • Search and ranking
  • Atlassian events
  • Atlassian foundation

Follow