OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEmpower your customers to update their own requests directly from the Portal
Empower Customers to Self-Edit Request Details
Let customers update request fields directly in the JSM Customer Portal. Admins choose exactly which fields are editable, including Summary, Description, Priority, Due date, or Comment.
Control Action Availability with Custom JQL
Control exactly when portal actions appear with request types, participant permissions, and custom JQL conditions. Customers see editing options only when requests meet your rules.
Automate Workflow Transitions via Customer Actions
Automate workflow transitions after customer actions. Require a comment, validate submitted fields, and transition the request to the selected status when the request is updated.
Supporting media
More details
Portal Edits for Jira Service Management gives service teams a controlled way to let customers update selected request fields directly from the JSM Customer Portal. Project administrators can configure actions by request type, choose editable or read-only fields, define reporter and participant permissions, and control visibility with JQL. The app supports public comments, optional internal audit notes, and comment-triggered workflow transitions. It is built for Jira Service Management Cloud and supports eligible portal customers, including unlicensed customers, while restricting configuration to project administrators.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Portal Edits for Jira Service Management integrates with your Atlassian app
Version information
Version 2.4.0•for Jira Cloud
- Release date
- Oct 31st 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial