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Key highlights of the appVitals for JSM: Forge-native JSM config scanner with Rovo AI insights for service desk admins to audit, score and remediate
Conversational JSM audit, powered by Rovo AI
The native Rovo agent lives in your Jira sidebar and answers JSM configuration questions in plain language. Each finding explains what is wrong, why it matters for customers, and what to do next, ranked by severity.
Live health score with audit-trend tracking
One dashboard with your JSM health score 0 to 100, an audit-trend chart and per-domain breakdown across Portal, Queues, Organizations and SLA. See whether last week's fixes moved the needle instead of guessing.
Plain-language findings with a one-click fix
Every finding ships with the business impact in plain language, the technical detail underneath, numbered fix steps and a one-click deep link straight into the JSM admin screen that needs the change.
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More details
Audit your Jira Service Management config in minutes, not weeks. Vitals for JSM scans your service desk for orphaned request types, queues without agents, permission gaps, empty portals, missing SLA targets and more. Every finding ships with plain-language business impact and a step-by-step fix linked into the JSM admin screen.
- 9 scanner modules across 4 JSM domains: Portal, Queues, Organizations, SLA
- Health score dashboard with trend tracking across audits
- Rovo AI insights inside JSM: ranked summaries, stakeholder explanations, no context switch
- Forge SQL storage: scan data stays inside your Atlassian Cloud instance
- No external LLM: AI uses Atlassian Rovo only
Why audit JSM? Empty portals, unstaffed queues and missing SLAs silently drop customer requests or breach response times. Try Vitals for JSM free for 30 days.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Vitals for JSM integrates with your Atlassian app
Version information
Version 2.9.0•for Jira Cloud
- Release date
- May 14th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial